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US 7,249,321 B2Granted
System and method for selection of a voice user interface dialogue
AssigneeAT&T Knowlege Ventures, L.P.
InventorsRobert R. Bushey, Benjamin A. Knott, Theodore B. Pasquale
Life of this patent
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Abstract
A communication system includes a criteria matrix for calculating a dialogue score in response to a request for a dialogue model from a dialogue node within a communication action. The criteria matrix also incorporates a dialogue selection table for selecting an appropriate dialogue type, based on the calculated score.
Claims20
An adaptable user interface selection system comprising:
- a criteria evaluation module operable to receive a request for a user interface dialogue model for a dialogue node within a communication action, the criteria evaluation module in communication with a criteria scoring matrix;
- the criteria scoring matrix comprising a criteria weight module, a criteria score module;
- a dialogue scoring module;
- and a dialogue selection table, the criteria scoring matrix in association with an interface criteria library and a criteria score library;
- the criteria weight module operable to receive one or more criteria weights from the associated interface criteria library;
- the criteria score module operable to receive one or more criteria scores from an associated criteria score library;
- the dialogue scoring module operable to calculate the dialogue score by calculating the sum of the one or more criteria weights multiplied by the respective one or more criteria scores;
- the dialogue selection table having two or more dialogue score ranges corresponding to two or more dialogue types;
- a selection module operable to compare the dialogue score calculated by the dialogue scoring module with the dialogue selection table to select a dialogue type;
- a user interaction module operable to monitor the successfulness of the selected dialogue type;
- and
- a feedback module in communication with the user interaction module and operable to selectively adjust the dialogue selection table, the one or more criteria weights, and the one or more criteria scores.
9 more elements
An adaptable user interface selection system comprising:
- a criteria evaluation module operable to receive a request for a dialogue model from a dialogue node within a communication action;
- a criteria matrix in communication with the criteria evaluation module operable to receive a plurality of criteria weights and a plurality of corresponding criteria scores corresponding to a plurality of selection criteria;
- the criteria matrix further comprising a dialogue scoring module operable to calculate a dialogue score by calculating the sum of the plurality of criteria weights multiplied by each of the corresponding plurality of criteria scores;
- and
- the criteria matrix including a dialogue selection table having two or more dialogue score ranges corresponding to two or more dialogue types.
2 more elements
A criteria matrix, embodied in a machine readable medium, for determining a dialogue score comprising:
- a criteria weight module operable to receive a plurality of criteria weights from an associated criteria library;
- a criteria score module operable to receive a plurality of criteria scores from an associated criteria score library;
- a dialogue scoring module operable to calculate a dialogue score, the dialogue score equal to the sum of each criteria weight multiplied by a corresponding criteria score;
- and
- a dialogue selection table having two or more dialogue score ranges corresponding to two or more dialogue types.
2 more elements
A user interface dialogue model selection method comprising:
- receiving a node of a communication action;
- retrieving one or more criteria scores and one or more corresponding criteria weights;
- calculating a dialogue score by summing the criteria scores multiplied by each corresponding criteria weight;
- and
- selecting a user interface dialogue model based upon the calculated dialogue score.
2 more elements
Dependencies are inferred from the claim text.