Back to results
US 7,248,860 B2Granted
Method and system for customizing hold-time content in a mobile vehicle communication system
AssigneeGeneral Motors Corporation
InventorsHitan S. Kamdar, Russell A. Patenaude, Brad T. Reeser, Anthony J. Sumcad
Life of this patent
Estimating the term…
Abstract
A method of customizing hold-time content in a mobile vehicle communication system includes gathering preference information from the mobile vehicle, determining hold-time content from the preference information and playing the determined hold-time content while the call is on hold. Systems and programs for customizing hold-time content are also provided.
Claims11
A method of customizing hold-time content during a telematics call from a mobile vehicle, comprising:
- gathering preference information from the mobile vehicle;
- determining hold-time content from the preference information;
- playing the determined hold-time content while the call is on hold with a call center;
- monitoring an action conducted by the call center while the call is on hold;
- and
- transmitting via a wireless communication network, while the call is on hold, at least one of a status report or a confirmation report to the mobile vehicle in response to the monitoring;
- wherein the at least one of the status report or the confirmation report is selected from an update that the call center is contacting a third-party, an update that the call center is connecting the mobile vehicle to a third-party, an update that the call center is performing a requested task, an update that the call center needs approval to proceed with a requested task, and combinations thereof.
4 more elements
A system of customizing hold-time content during a telematics call from a mobile vehicle, comprising:
- means for gathering preference information from the mobile vehicle;
- means for determining hold-time content from the preference information;
- means for playing the determined hold-time content while the call is on hold with a call center;
- means for monitoring an action conducted by the call center while the call is on hold;
- and
- means for transmitting via a wireless communication network, while the call is on hold, at least one of a status report or a confirmation report to the mobile vehicle in response to the monitoring;
- wherein the at least one of the status report or the confirmation report is selected from an update that the call center is contacting a third-party, an update that the call center is connecting the mobile vehicle to a third-party, an update that the call center is performing a requested task, an update that the call center needs approval to proceed with a requested task, and combinations thereof.
4 more elements
Dependencies are inferred from the claim text.