Method and system for facilitating mediated communication

A method for facilitating mediated communication between users of communication devices, the method comprising:

• receiving a request for voice-based communication from a first communication device of a calling party, wherein the request for voice-based communication requests commencement of a telephone call between the first communication device of the calling party and a second communication device of a called party;
• in response to receiving the request for voice-based communication, automatically determining whether the first communication device of the calling party supports communication via a text messaging protocol;
• in response to determining that the first communication device supports communication via the text messaging protocol, causing a response option to be displayed on a display of the second communication device of the called party, for selection by the called party, wherein the response option allows the called party to request transition from voice-based communication to text-based communication;
• in response to selection by the called party of the response option requesting transition from voice-based communication to text-based communication, transmitting a voice-based message from a mediation system to the first communication device of the calling party, wherein the voice-based message notifies the calling party to expect to receive a text-based response at the first communication device;
• and
• in response to selection of the response option by the called party, transmitting the text-based response to the first communication device of the calling party via the text messaging protocol.