Internet customer service method and system

A method for providing product valuation services, comprising:

• storing data associated with a customer in a customer database;
• displaying a valuation screen to the customer containing entry fields for receiving valuation data corresponding to a customer provided product;
• in response to receiving the valuation data from the customer, selecting one or more available interface agents for valuating the product based on the customer data;
• displaying the selected available interface agents for valuating the product;
• receiving a customer-selected interface agent, the customer-selected interface agent being one of the displayed available interface agents;
• in response to receiving the customer-selected interface agent, displaying an appointment schedule screen to the customer for selecting an appointment schedule with the customer-selected interface agent for receiving the valuation services from the customer-selected interface agent;
• and
• in response to receiving a selected appointment schedule, transmitting the customer data, the valuation data and the selected appointment schedule to the customer-selected interface agent for valuating the product.

An Internet customer service system, comprising:

• a product database storing available product data for products available to a customer;
• an interface agent database storing available interface agents for interacting with the customer;
• a server operable to:
• access the product database;
• display the product data to the customer through interface web pages;
• access the interface agent database;
• select available interface agents;
• display the selected available interface agents to the customer through the web pages;
• and
• receive at least one customer-selected interface agent, the at least one customer-selected interface agent being one of the displayed available interface agents;
• and
• a customer database storing customer data generated in response to displaying one or more profile screens to the customer via the web pages, the customer database further storing configured product data generated in response to receiving selected product data from the customer via the web pages;
• and
• wherein the server is operable to transmit, in response to receiving the at least one customer-selected interface agent and an appointment schedule from the customer, the customer data, the configured product data, and the appointment schedule to the at least one customer-selected interface agent.

An Internet customer service system, comprising:

• a product database storing product option data for products available to a customer;
• a web server operable to access the product database and display the product option data to the customer through interface web pages;
• a configure routine operable to generate configured product data in response to receiving selected product option data from the customer via the web pages;
• a customer database storing the configured product data;
• a credit routine operable to:
• receive responses from the customer through one or more credit screen web pages;
• receive at least a portion of the configured product data generated by the configure routine;
• and
• generate credit data in response to receiving the responses from the customer through the one or more credit screen web pages and receiving the portion of the configured product data generated by the configure routine;
• and
• wherein the web server is further operable to transmit the customer data and the credit data to a credit agent for credit evaluation.