Methods and systems for assembling telephone line records

A method of assembling line records for customer telephone service, comprising:

• receiving a request to assemble a line record, the request originating from a portable computer;
• in response to the request, communicating with a communications network and acquiring, in real time, i) information associated with a customer's telephone service, ii) facility information associated with the customer's telephone service, and iii) information associated with equipment used by the customer;
• storing the acquired information for a limited time;
• assembling the acquired information as a line record;
• annotating the line record with information indicating a description of a trouble with the customer's telephone service;
• annotating the line record with at least one of information indicating when the customer may be contacted, information indicating when a repair technician may access the customer's business, and information indicating when a repair technician may access the customer's residence;
• annotating the line record with at least one of information indicating the urgency of a repair, information indicating an irate customer, and information indicating whom is creating a work order;
• acquiring billing information including monthly phone bills, and average monthly phone bill;
• acquiring payment information including at least one of customor's payment history, the dates payments were received, and why a customer's telephone service was deactivate;
• and
• acquiring call information including a log of calls.