Method and system for notification of maintenance information using portable terminal and computer program product

A system for providing network maintenance information comprising:

• a network management system managing a network and acquiring information of a network malfunction;
• and
• a maintenance information providing server receiving the malfunction information from the network management system,
• the maintenance information providing server configured to separate the acquired malfunction information, into plural categories of notification information with security-sensitive information of each category being sorted out and excluded from the other categories, including
• i) a first category of notification information adapted to maintenance personnel of a communication service provider,
• ii) a second category of notification information adapted to maintenance personnel of a network equipment vendor, and
• iii) a third category of notification information adapted to user-customer personnel,
• information content of the first, second, and third categories of notification information being different from each other based on the maintenance information provider server sorting out and notifying only information necessary for each of said respective categories, the maintenance information provider server withholding unnecessary information from the information content for each respective category,
• the maintenance information providing server configured to provide the notification information of the network malfunction to pre-registered portable terminals,
• the pre-registered portable terminals including terminals of the maintenance personnel and terminals of the user-customer personnel,
• wherein, for each of said first, second, and third categories, said maintenance information providing server selects notification information and provides notification of only information respectively necessary for each of said categories, and
• wherein, the maintenance information providing server is configured to separate the acquired malfunction information into the plural categories of notification information by prohibiting customer information from being included in the first and second categories of notification information, and prohibiting carrier insider information and vendor information from being included in the third category of notification information.

A system for providing network maintenance information comprising:

• a maintenance information providing server configured to receive network malfunction information including customer confidential information, carrier insider information and vendor information,
• the server configured to sort and separate the acquired malfunction information, into plural categories of notification information based on information security restriction criteria, including
• i) a first category of notification information adapted to maintenance personnel of a communication service provider,
• ii) a second category of notification information adapted to maintenance personnel of a network equipment vendor, and
• iii) a third category of notification information adapted to user-customer personnel,
• the maintenance information providing server configured to provide the notification information of the network malfunction to preregistered portable terminals,
• the pre-registered portable terminals including terminals of the maintenance personnel and terminals of the user-customer, wherein,
• information content of the first, second, and third categories of notification information is different from each other, based on the maintenance information providing server sorting out information unnecessary for each category and notifying each category of only information necessary for that category,
• the customer confidential information is sorted out from the first and second categories of notification information,
• the carrier insider information and the vendor information is sorted out from the third category of notification information,
• the first category of notification information includes information relating to a malfunction occurrence position, a malfunctioning apparatus, and customers influenced by the malfunction,
• the second category of notification information is limited to only information relating to the malfunctioning apparatus, and
• the third category of notification information is limited to whether a failure has occurred or recovered.