Switch buttons activated from an external network

A communication system for use in accessing switch functionality from an external endpoint, comprising:

• a switch;
• and
• at least one internal endpoint and at least one external endpoint, each of the at least one internal and external endpoints being in communication with the switch and associated with a common user, wherein the at least one internal endpoint comprises a plurality of feature activators for activating a plurality of features;
• wherein the switch comprises a feature access agent operable to (a) receive from the at least one external endpoint a contact comprising a feature activate identifier;
• (b) determine when the feature activate identifier has a corresponding entry in a stored list of feature activate identifiers the entries in the stored list being associated with at least one of (i) a plurality of feature activator identifiers associated with the plurality of feature activators and (ii) a plurality of feature identifiers associated with the plurality of features;
• and (c) when the feature activate identifier has a corresponding entry in the stored list, activate at least one of the associated feature activator and feature.

A memory of a communication system, comprising:

• a stored list, the stored list comprising:
• (i) a plurality of feature activate identifiers;
• and
• (ii) a corresponding at least one of (a) a plurality of feature activator identifiers corresponding to a plurality of feature activators on a terminal and (b) a plurality of feature identifiers associated with a plurality of features, wherein the plurality of feature activators are operable to activate the plurality of features.