System and method for providing no answer detail service for telephone calls that are not completed

A system for generating a report about a telephone call that has not been completed within a communications network, comprising:

• a first device within the communications network that completes calls and that generates a signal upon a call not being completed wherein a call is completed when the call is terminated for reasons other than a busy signal being received or a called party failing to answer the call after a predetermined number of rings, wherein further the signal is not generated if the telephone call is completed;
• a second device within the communications network that creates a record including data for each of the calls not being completed in response to the generated signal for each call;
• and
• a management system that generates a report including the record data about the call that has not been completed.

A method of determining whether resources for handling incoming telephone calls are adequate, comprising:

• upon detecting that one of the telephone calls is not completed, generating a signal that is indicative of the call not completing, wherein a call is not completed when the call is terminated because a busy signal was received or a called party failed to answer the call after a predetermined number of rings, wherein further the signal is not generated if the telephone call is completed;
• in response to the generated signal, creating a record including data about the telephone call that is not completed;
• from the record for each call of a period, determining a value representing a number of calls not completed for the period;
• and
• comparing the value representing the number of calls not completed to a threshold value to determine whether the resources are adequate.