Identification and authentication management
AssigneeIntuit Inc.
InventorsWilliam O'Donnell, Daniel Wilks
Life of this patent
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AssigneeIntuit Inc.
InventorsWilliam O'Donnell, Daniel Wilks
Estimating the term…
An identification and authentication scheme maintains control relationships among identities in order to allow a user to dynamically grant or deny permission for a technical support representative to access the user's data, while allowing the user to retain ultimate control over access to the data. Interactions entered by the representative can be distinguished from those entered by the user, while execution paths for representative-entered interactions are configured so that, to an application, the representative-entered transactions appear substantially identical to user-entered transactions. Technical support representatives are thereby able to duplicate users' problems to enable diagnosis and resolution of problems without requiring users to reveal their passwords or login credentials.
A computer-implemented method for managing temporary access to a first user's data, comprising:
A computer-implemented method for managing levels of access to a first user's data for at least two users, comprising:
A system for granting to a second user access to a first user's data in response to a message from a first user, comprising:
A system for granting to a second user access to a first user's data in response to a message from a first user, comprising:
In a client/server system for granting to a second user access to a first user's data in response to a message from a first user specifying that the second user be granted access to the first user's data, a server comprising:
In a client/server system for granting to a second user access to a first user's data in response to a message from a first user specifying that the second user be granted access to the first user's data, a server comprising:
A computer program product comprising a computer-usable medium having computer-readable code embodied therein for managing temporary access to a first user's data, comprising:
A computer-implemented computer program product for managing levels of access to a first user's data for at least two users, comprising:
Dependencies are inferred from the claim text.