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US 7,116,768 B2Granted
Collect callback
AssigneedX/dY Voice Processing, Inc.
InventorsJeffrey B. Smith, Michael L. Eberle
Life of this patent
Estimating the term…
Abstract
In an implementation of collect callback, a call-in service establishes a communication link with a caller and initiates a collect callback option for the caller. A switch receives callback data from the call-in service and utilizes the callback data to establish a collect call via a second communication link between the caller and the call-in service.
Claims71
A collect callback system, comprising:
- a call-in service configured to establish a communication link with a call source, the call-in service further configured to initiate a collect callback option for the call source that can authorize receiving a collect call initiated by the call-in service;
- and
- a switch configured to receive callback data from the call-in service, the switch further configured to establish the collect call via a second communication link that is completed between the call source and the call-in service to enable the collect call.
A telecommunications system comprising a collect callback system that includes:
- a call-in service configured to establish a communication link with a call source, the call-in service further configured to initiate a collect callback option for the call source that can authorize receiving a collect call initiated by the call-in service;
- and
- a switch configured to receive callback data from the call-in service, the switch further configured to establish the collect call via a second communication link between the call source and the call-in service, the collect call being completed from the call-in service to the call source to enable the collect call.
A collect callback system, comprising:
- a switch configured to receive callback data from a call-in service that has initiated a collect callback option for a call source with which the call-in service has an established communication link;
- a database configured to maintain an archive of recorded data associated with a collect call between the call source and the call-in service, the recorded data including a recorded name of the call source and a recording of the collect call;
- the switch further configured to:
- communicate an instruction to the call source to verbalize a name to generate the recorded name of the call source;
- establish the collect call via a second communication link between the call source and the call-in service, the collect call being completed from the call-in service to the call source to enable the collect call;
- and
- transfer at least a portion of the collect call to the database to generate the recording of the collect call.
4 more elements
A collect callback system comprising a switch configured to:
- receive a call-in service identifier and a call source identifier from a call-in fee-based service that has initiated a collect callback option for a call source with which the call-in fee-based service has an established communication link;
- utilize the call source identifier to initiate a collect call for the call source which authorizes receiving the collect call from the call-in service;
- communicate an instruction to the call source to verbalize a name to generate a recorded name of the call source;
- utilize the call-in service identifier to establish the collect call via a second communication link between the call source and the call-in fee-based service where the collect call is completed from the call-in fee-based service to the call source to enable the collect call;
- and
- generate a recording of at least a portion of the collect call.
3 more elements
A collect callback system, comprising:
- an automated service configured to (1) establish a communication link with a caller, (2) initiate a collect callback option for the caller as a form of payment for a duration of a collect call to be initiated by the automated service, and (3) receive an authorization input for the collect call from the caller;
- a database configured to maintain an archive of recorded data associated with the collect call, the recorded data including a recorded name of the caller and a recording of at least a portion of the collect call;
- a switch configured to (1) receive callback data from the automated service, (2) communicate an instruction to the caller to verbalize a name to generate the recorded name, (3) establish the collect call via a second communication link between the caller and the automated service where the collect call is completed from the automated service to the caller to enable the collect call, and (4) transfer the collect call to the database to generate the recording of the at least a portion of the collect call.
A method for collect callback, comprising:
- receiving callback data from a call-in service that receives a collect callback selection from a call source to which the call-in service has initiated a collect callback option via a communication link, the call-in service receiving authorization from the call source to initiate a collect call to the call source when the call source selects the collect callback option;
- establishing communication with the call source after the communication link between the call source and the call-in service is discontinued;
- communicating an instruction to the call source to verbalize a name;
- recording the name of the call source;
- establishing the collect call via a second communication link that is completed between the call source and the call-in service to enable the collect call;
- and
- recording at least a portion of the collect call.
4 more elements
A method for collect callback, comprising:
- establishing a communication link with a call source that initiates communication with a call-in service;
- initiating a collect callback option for the call source;
- receiving a collect callback selection from the call source that authorizes receiving a collect call initiated by the call-in service;
- communicating callback data to a switch that establishes the collect call via a communication link to the call source;
- and
- receiving the collect call for the call source via the communication link that is routed though the switch, the collect call being completed from the call-in service to the call source to enable the collect call.
3 more elements
A method for collect callback, comprising:
- establishing a communication link between a caller and an automated service;
- initiating a collect callback option for the caller as a form of payment for a duration of a collect call initiated by the automated service;
- receiving an authorization input for the collect call from the caller;
- maintaining an archive of recorded data associated with the collect call, the recorded data including a recorded name of the caller and a recording of at least a portion of the collect call;
- communicating an instruction to the caller to verbalize a name to generate the recorded name;
- establishing the collect call via a second communication link that is completed between the caller and the automated service to enable the collect call;
- and
- recording the at least a portion of the collect call.
5 more elements
One or more computer-readable media comprising computer executable instructions that, when executed, direct a telecommunications switch to:
- receive callback data from a service that receives a collect callback selection from a caller via a communication link, the service receiving authorization from the caller to initiate a collect call to the caller when the caller selects the collect callback option;
- establish communication with the caller after the communication link between the caller and the service is discontinued;
- communicate an instruction to the caller to verbalize a name;
- record the name of the caller;
- establish the collect call via a second communication link that is completed between the caller and the service to enable the collect call;
- and
- record at least a portion of the collect call.
4 more elements
One or more computer-readable media comprising computer executable instructions that, when executed, direct a telecommunications service to:
- establish a communication link with a caller that initiates communication with the telecommunications service;
- initiate a collect callback option for the caller;
- receive a collect callback selection from the caller to authorize receiving a collect call initiated by the telecommunications service;
- communicate callback data to a switch that establishes the collect call via a communication link to the caller;
- and
- receive the collect call for the caller via the communication link that is routed through the switch, the collect call being completed from the telecommunications service to the caller to enable the collect call.
3 more elements
A collect callback system, comprising an automated call-in device configured to:
- establish a communication link with a call source that initiates communication with the automated call-in device;
- initiate a collect callback option for the call source;
- receive an authorization input for collect call payment from the call source for a collect call to be initiated by the automated call-in device;
- and
- establish the collect call which is completed from the automated call-in device to the call source to enable the collect call.
2 more elements
A collect callback system, comprising:
- an automated call-in device configured to initiate a collect callback option for a call source that initiates communication with the automated call-in device, the automated call-in device further configured to receive an authorization input for collect call payment from the call source for a collect call initiated by the automated call-in device;
- and
- a telecommunications switch configured to receive collect callback data from the automated call-in device and establish the collect call which is completed from the automated call-in device to the call source to enable the collect call.
A method for collect callback, comprising:
- establishing a communication link with a call source that initiates communication with a call-in service;
- initiating a collect callback option for the call source;
- receiving an authorization input for collect call payment from the call source for a collect call initiated by the call-in service;
- and
- establishing the collect call which is completed from the call-in service to the call source to enable the collect call.
2 more elements
Dependencies are inferred from the claim text.