Selective messaging in a multiple messaging link environment
AssigneeRockwell Electronic Commerce Technologies, LLC
InventorAnthony J. Dezonno
Life of this patent
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Abstract
A method and apparatus are provided for forwarding messages among peripherals of an automatic call distributor. The method includes the steps of forming a message table in a first peripheral of the automatic call distributor and forwarding a message from the first peripheral to a second peripheral of the automatic call distributor based upon a content of the message table.
Claims25
A method of reducing system message traffic among system peripherals of an automatic call distributor, such method comprising the steps of:
- forming a message table in a first system peripheral of the automatic call distributor where the message table contains indicia that controls whether system messages are broadcast to other system peripherals of the automatic call distributor or deleted based upon a message type defined by said indicia;
- and
- broadcasting a system message received by the first system peripheral from a source system peripheral to other system peripherals of the automatic call distributor when the message table indicates that the system message should be forwarded and, otherwise, deleting the system message when a comparison of the indicia within the message table with a content of the message indicates that the message should be deleted.
Apparatus for reducing system message traffic in an automatic call distributor, such apparatus comprising:
- means for forming a message table within a forwarding system peripheral, said message table containing indicia that controls broadcasting system messages received from a message source system peripheral by the forwarding system peripheral to a destination system peripheral of the automatic call distributor when a system message defined by said indicia indicates that the system message should be broadcast and deleting the system message when the message type defined by said indicia indicates that the system message should be deleted;
- and
- means for amending the table upon startup of the peripheral.
Apparatus for reducing system message traffic in an automatic call distributor, such apparatus comprising:
- a message table within a memory of the automatic call distributor containing indicia that controls broadcasting system messages received from a message source system peripheral to a destination system peripheral of the automatic call distributor when a system message type defined by said indicia indicates that the system message should be broadcast and deleting the system message when the message type defined by said indicia indicates that the system message should be deleted;
- and
- a message processor adapted to amend the table upon startup of the system peripheral.
Dependencies are inferred from the claim text.