Method and system for providing enhanced call waiting
AssigneeAmeritech Corporation
InventorsSusanne Marie Crockett, Karen Jeanne Pelletier, Tricia Ehlers Henry, Roberto Carrion, Mary Louis Hardzinski, Thomas Joseph McBlain
Life of this patent
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Abstract
A method and system are disclosed for providing an enhanced call waiting announcement to a called party that is busy on a first call and receives a second call. Information provided by a second calling party is recorded and played back to the called party after the first call is over. The called party is not interrupted during the duration of the first call.
Claims25
A method for processing a second call to a called communication station that is engaged in a first call, the method comprising:
- (a) using a first telecommunications network element to automatically determine that the called communication station is engaged in the first call and automatically route the second call to a second telecommunications network element in response to a determination that the called communication station is engaged in the first call;
- (b) recording information provided by a calling party for the second call;
- and
- (c) automatically transmitting the information provided by the calling party to the called communication station after determining during varying time periods the first call is over.
A method for processing a second call to a called communication station that is engaged in a first call, the method comprising:
- (a) receiving the second call at a called party's switch;
- (b) using the called party's switch to automatically determine that the called communication station is engaged in the first call and automatically route the second call to a telecommunications network element in response to a determination that the called communication station is engaged in the first call;
- (c) using the telecommunications network element to transmit an announcement to a calling party for the second call, the announcement requesting information;
- (d) recording the information provided by the calling party;
- and
- (e) automatically transmitting the information to the called communication station after determining during varying time periods the first call is over.
A system for processing a second call to a called communication station that is engaged in a first call, the system comprising:
- at least one telecommunications network element comprising:
- (a) means for automatically determining that the called communication station is engaged in the first call;
- (b) means for recording information provided by a calling party for the second call;
- and
- (c) means for automatically transmitting the information to the called communication station after determining during varying time periods the first call is over.
A system for processing a second call to a called communication station that is engaged in a first call, the system comprising:
- a called party's switch coupled with the called communication station, the called party's switch being operable to automatically determine that the called communication station is engaged in the first call and automatically route the second call in response to a determination that the called communication station is engaged in the first call;
- and
- a service node coupled with the called party's switch, the service node being operable to receive the second call from the called party's switch, record information provided by a calling party for the second call, and transmit the information to the called communication station after determining during varying time periods the first call is over.
A computer usable medium having computer readable program code embodied therein for processing a second call to a called communication station that is engaged in a first call comprising:
- computer readable program code for causing a computer to automatically determine that the called communication station is engaged in the first call;
- computer readable program code for causing a computer to record information provided by a calling party for the second call;
- and
- computer readable program code for causing a computer to automatically transmit the information to the called communication station after determining during varying time periods the first call is over.
Dependencies are inferred from the claim text.