Voice over IP method for developing interactive voice response system
AssigneeSBC Properties, L.P.
InventorDouglas F. Reynolds
Life of this patent
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Abstract
A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.
Claims3
A personal interactive voice response (IVR) service node comprising:
- a plurality of logical symbols arranged as the personal IVR service node prompts;
- at least one action associated with a logical symbol;
- a memory to store the plurality of logical symbols and the at least one action associated with each of the plurality of logical symbols;
- an input device to receive an input signal;
- a processing device to decode the received input signal, the processing device configured to
- map the input signals into one of the plurality of logical symbols,
- execute a set of computer instructions performing the action associated with a mapped logical symbol,
- packetize recent transaction information in voice coded digital packets;
- dispatch the recent transaction packets to an Internet protocol address in a random order;
- and
- update with an IVR server to record recent transaction.
Dependencies are inferred from the claim text.