System and method for reallocating and/or upgrading and/or rewarding tickets, other event admittance means, goods and/or services

A system for upgrading and awarding admittance to events to an event customer, said system comprising:

• means for receiving a communication from the event customer, the communication including a request to obtain admittance to at least one event, the communication also including an identifier associated with the event customer;
• means for admitting the event customer at the point of sale system after verification of the request, and updating a database indicating that the request was processed;
• means for determining first predetermined criteria associated with the indicative of at least one other event customer not attending the event including at least one of agreement with one or more of the event customers, the event customer not providing notice of non-attendance a first predetermined time period prior to the event, the event customer not providing notice of non-attendance a second predetermined time period after start of the event, the event customer leaving the event early, and other predetermined criteria;
• means for polling the wireless devices of a plurality of users to determine whether additional seats have been made available, and if additional seats have been made available, then adding the additional seats to a list of available seats for said method of dynamically at least one of allocating, upgrading and awarding admittance to the events to the event customer;
• means for releasing an allocation associated with the at least one other event customer responsive to said determining step, and notifying at least another of the event customers to perform said at least one of upgrading and awarding responsive to said releasing the allocation;
• and
• means for accepting by the at least another of the event customers said at least one of upgrading and awarding in accordance with second predetermined criteria;
• means for transmitting a confirmation to the at least one wireless device of the at least another event customer to be used by the at least another event customer to utilize the at least another seating location;
• means for presenting, by the at least another event customer, at least one of the confirmation and another ticket associated with a previous seating location, to identify and utilize the at least another seating location;
• means for processing customer profiles in accordance with predetermined customer criteria, and determining responsive to the processing of the customer profiles event customers to be notified via the at least one wireless device, and notifying the event customers responsive to the customer profiles comprising at least one of communication, patron satisfaction communication, additional revenue, additional advertising, and advertising sponsorship for advertising on the wireless device;
• and
• means for polling the wireless devices of a plurality of users for additional communications including additional requests for at least one of additional movie tickets, additional sporting event tickets, additional concessions, additional services, additional offers, additional entertainment services and additional merchandise.

A method of dynamically communicating with an event customer via a data communication network, said data communication network optionally comprising a server, workstations operably connectable to said server, one or more databases operably connectable to said server and said workstations, said workstations optionally including a web browser interface facilitating communication with said server, a communication server operably connectable to the server, a communication system operably connectable to the communication server, and wireless devices operably connectable to said server, said wireless devices including at least one of a smart card, a personal digital assistant, a mobile telephone, and a mobile data device, said wireless device comprising at least one of transmitting and receiving means and transceiver means for receiving and transmitting signals, said method comprising at least one of the sequential, non-sequential and sequence independent steps of:

• (a) at least one of transmitting to and receiving from, at least one wireless device of the event customer a communication including a request for at least one of a movie ticket, a sporting event ticket, a concession, a service, an offer, an entertainment service and merchandise, the communication also including an identifier associated with at least one of the event customer and an identification device used by the event customer;
• (b) at least one of accessing and updating an account associated with said event customer responsive to the request;
• (c) at least one of accessing and verifying the account by utilizing the identifier optionally at the point of sale system upon communication with the identification device to verify the request;
• (d) optionally admitting the event customer at the point of sale system after verification of the request;
• (e) determining, an available response associated with the request and the event and notifying at least one of the event customers that are at least one of currently attending the event, the available response comprising another communication responsive to the request to the at least one of the event customers and responsive to said step (a) of said at least one of transmitting to and receiving from, the event customer the communication including the request;
• and
• (f) at least one of accepting and participating by the at least one of the event customers using the wireless device in receiving said at least one of the movie ticket, the sporting event ticket, the concession, the service, the offer, the entertainment service and the merchandise
• (g) transmitting a confirmation to the at least one wireless device of the at least another event customer to be used by the at least another event customer to utilize the at least another seating location;
• (h) presenting, by the at least another event customer, at least one of the confirmation and another ticket associated with a previous seating location, to identify and utilize the at least another seating location;
• (i) processing customer profiles in accordance with predetermined customer criteria, and determining responsive to the processing of the customer profiles event customers to be notified via the at least one wireless device, and notifying the event customers responsive to the customer profiles comprising at least one of communication, patron satisfaction communication, additional revenue, additional advertising, and advertising sponsorship for advertising on the wireless device;
• and
• (j) polling the wireless devices of a plurality of users for additional communication including additional requests for at least one of additional movie tickets, additional sporting event tickets, additional concessions, additional services, additional offers, additional entertainment services and additional merchandise.

A method of dynamically communicating with an event customer via a data communication network, said data communication network optionally comprising a sewer, workstations operably connectable to said server, one or more databases operably connectable to said server and said workstations, said workstations optionally including a web browser interface facilitating communication with said server, a communication server operably connectable to the server, a communication system operably connectable to the communication server, and wireless devices operably connectable to said server, said wireless devices including at least one of a smart card, a personal digital assistant, a mobile telephone, and a mobile data device, said wireless device comprising at least one of transmitting and receiving means and transceiver means for receiving and transmitting signals, said method comprising at least one of the sequential, non-sequential and sequence independent steps of:

• (a) processing customer profiles in accordance with predetermined criteria, and determining responsive to the processing of the customer profiles event customers to be notified via the at least one wireless device, and notifying the event customers responsive to the customer profiles comprising advertising sponsorship for advertising on the wireless device via a short message text service (SMS) communication that at least one of are displayed on and notify the wireless, device upon receipt from the wireless device;
• (b) at least one of transmitting to and receiving from, via the short message text service (SMS) communication that at least one of are displayed on and notify the wireless device upon receipt from the wireless device, at least one wireless device of the event customer a communication including a request for at least one of a movie ticket, a sporting event ticket, a concession, a service, an offer, an entertainment service and merchandise, the communication also including an identifier associated with at least one of the event customer and an identification device used by the event customer;
• (c) at least one of accessing and updating an account associated with said event customer responsive to the request;
• (d) at least one of accessing and verifying the account by utilizing the identifier optionally at the point of sale system upon communication with the identification device to verify the request;
• (e) optionally admitting the event customer at the point of sale system after verification of the request;
• (f) determining a predetermined time period associated with the event indicative of another event customer from event customers not attending the event in accordance with first predetermined criteria including at least one of agreement with one or more of the event customers, the event customer not providing notice of non-attendance a first predetermined time period prior to the event, the event customer not providing notice of non-attendance a second predetermined time period after start of the event, the event customer leaving the event early, and other predetermined criteria;
• (g) polling the wireless devices of a plurality of users to determine whether additional seats have been made available, and if additional seats have been made available, then adding the additional seats to a list of available seats for said method of dynamically at least one of allocating, upgrading and awarding admittance to the events to the event customer;
• (h) determining an available response associated with the request and the event and notifying at least one of the event customers, the available response comprising another communication responsive to the request, via the short message text service (SMS) communication that at least one of are displayed on and notify the wireless device upon receipt from the wireless device, to the at least one of the event customers and responsive to said step (b) of said at least one of transmitting to and receiving from, the event customer the communication including the request;
• (i) at least one of accepting and participating by the at least one of the event customers using the wireless device in receiving said at least one of the movie ticket, the sporting event ticket the concession, the service, the offer, the entertainment service and the merchandise via the short message text service (SMS) communication that at least one of are displayed on and notify the wireless device upon receipt from the wireless device;
• (j) generating an electronic confirmation and transmitting the electronic confirmation to the at least one event customer via the wireless device via the short message text service (SMS) communication that at least one of are displayed on and notify the wireless device upon receipt from the wireless device;
• (k) presenting, by the at least another event customer, at least one of the confirmation and another ticket associated with a previous seating location, to identify and utilize the at least another seating location;
• (l) processing customer profiles in accordance with predetermined customer criteria, and determining responsive to the processing of the customer profiles event customers to be notified via the at least one wireless device, and notifying the event customers responsive to the customer profiles comprising at least one of communication, patron satisfaction communication, additional revenue, additional advertising, and advertising sponsorship for advertising on the wireless device, and
• (m) polling the wireless devices of a plurality of users for additional communications including additional requests for at least one of additional movie tickets, additional sporting event tickets, additional concessions, additional services, additional offers additional entertainment services and additional merchandise.