Method and system for managing communication based on location
AssigneeSprint Spectrum L.P.
InventorTerry Rayburn
Life of this patent
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Abstract
A method and system for managing communications based on originating location. A network entity maintains or has access to a log of the originating locations of calls placed to a given destination. In turn, when another call is placed to the given destination, the network entity refers to the log to determine whether more than a threshold number of calls have been placed to that destination in the past predetermined time period. If so, then the network entity causes the call to be routed to an alternate destination for alternate handling. The invention is particularly useful to help reduce the possibility of overloading emergency call centers when many mobile callers call from a common location to report an emergency.
Claims26
A method of managing call traffic comprising:
- maintaining records of calls to a destination, wherein each of the records includes a respective caller location;
- receiving a request to connect a subsequent call from an originating station to the destination;
- referring to the records to make a determination that at least a threshold number of the calls to the destination have originated from an area where the originating station is located;
- and
- in response to the determination, routing the subsequent call to a service platform for alternative treatment.
A communication system comprising:
- a record of originating locations of calls connected to a primary destination;
- trigger logic executable by a processor to detect a request to connect a subsequent call from an originating terminal to the primary destination, the originating terminal being at a location;
- call-density logic executable by a processor to refer to the record to determine whether a threshold number of the calls have been placed to the primary destination from the location;
- and
- re-direction logic executable by a processor to re-direct the subsequent call to a secondary destination in response to a determination that a threshold number of the calls have been placed to the primary destination from the location.
A method of managing emergency service calls, the method comprising:
- maintaining records of emergency service calls, wherein each of the records includes a respective caller location;
- receiving a request to connect a subsequent call from a mobile station to an emergency service center;
- referring to the records to make a determination that at least a threshold number of the emergency service calls have originated from an area where the mobile station is located;
- and
- in response to the determination, routing the subsequent call to a service node for alternate treatment.
A communication system comprising:
- a record of originating locations and times of calls connected to a primary destination;
- trigger logic executable by a processor to detect a request to connect a subsequent call from an originating terminal to the primary destination, the originating terminal being at a location;
- call-density logic executable by a processor to refer to the record to determine whether a threshold number of the calls have been placed to the primary destination from the location within a predetermined time period;
- and
- re-direction logic executable by a processor to re-direct the subsequent call to a secondary destination in response to a determination that a threshold number of the calls have been placed to the primary destination from the location within the predetermined time period.
A method of managing emergency service calls, the method comprising:
- maintaining records of emergency service calls, wherein each of the records includes a respective caller location and a respective call time;
- receiving a request to connect a subsequent call from a mobile station to an emergency service center;
- referring to the records to make a determination that at least a threshold number of the emergency service calls have originated from an area where the mobile station is located within a predetermined time period;
- and
- in response to the determination, routing the subsequent call to a service node for alternate treatment.
Dependencies are inferred from the claim text.