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US 7,031,440 B1Granted
Interactive voice response systems with general-purpose blocks
AssigneeSsimens Communications Inc.
InventorXinzhong Leon Xu
Life of this patent
Estimating the term…
Abstract
Techniques for generating interactive voice response systems are provided. Multiple interconnected general-purpose blocks can be configured for a specific IVR application. Each general purpose block can include prompts and logic for receiving input. By utilizing general-purpose blocks, complex IVR applications can be quickly and efficiently generated. Additionally, IVR applications can be upgraded and maintained during run-time.
Claims21
An interactive voice response system, comprising:
- a plurality of general-purpose blocks, each general-purpose block being coupled to at least one other general-purpose block, wherein each general-purpose block plays a prompt and is configurable to at least two configurations, one configuration sends a first signal without requiring input after playing the prompt and another configuration sends a second signal according to received input after playing the prompt;
- and
- a plurality of transfer blocks, each transfer block being coupled to a general-purpose block to receive one of the first or second signals and is configurable to transfer a call to a specified telephone number.
A method of generating an interactive voice response application, comprising:
- providing a plurality of general-purpose blocks, each general-purpose block being preconfigured to send signals to at least one other general-purpose block;
- selecting a general-purpose block;
- specifying a prompt that the selected general-purpose block will play;
- specifying one of two configurations, where in one configuration the selected general-purpose block will send a first signal without requiring input after playing the prompt and in another configuration the selected general-purpose block will send a second signal according to received input after playing the prompt;
- providing a plurality of transfer blocks, each transfer block being coupled to a general-purpose block to receive one of the first or second signals to transfer a call to a telephone number;
- selecting a transfer block;
- and
- specifying the telephone number for the selected transfer block.
5 more elements
Dependencies are inferred from the claim text.