Method and system for providing remote access to previously transmitted enterprise messages
AssigneeNortel Networks Limited
InventorsEric W. Parsons, Steven M. Armstrong, Helene Saint-Amour
Life of this patent
Estimating the term…
Loading patent…
AssigneeNortel Networks Limited
InventorsEric W. Parsons, Steven M. Armstrong, Helene Saint-Amour
Estimating the term…
In one example of the invention, a notification system is coupled to a plurality of message services including a voice mail server, an email server and an information server in an office. Messages left for a user (e.g. voice mail, email, CRM event, etc.) are deposited in folders maintained by the messaging services. The notification system detects additions to the user's folders and when a new message arrives, the notification system sends an alert to a Wireless Access Protocol (WAP) enabled device (e.g. cell phone) configured for the user. The alert includes the total number of messages of each type received for the user, along with an indication of the most recently received message. Message information associated with the alerts are also archived by the notification system so that a user can remotely access the information so as to learn more about the messages received from the plurality of message services.
A method for managing message events associated with a plurality of message feeds provided to a user in a first communication network, the method comprising the steps of:
An apparatus for managing message events associated with a plurality of message feeds provided to a user in a communication network, the apparatus comprising:
An apparatus for providing notifications about messages in a first communication network including a first messaging server adapted to store messages from a first message feed for a plurality of users and a second messaging server adapted to store messages from a second message feed for the plurality of users, the first message feed and second message feed being associated with different types of messages, the apparatus comprising:
Dependencies are inferred from the claim text.