Order management method and system
AssigneeAT&T Corp.
InventorsRoger B. Aboujaoude, Hossein Eslambolchi, Jamie C. Montero
Life of this patent
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Abstract
A method and system for generating service forms and service orders in an order management system. To avoid entry-related mistakes, a master form is used to enter verified data about a customer and the services to be provisioned. The data entered into the master form is then used along with scheduling and query-related data to create a series of substantially pre-filled service forms which contain information relevant to the requested service.
Claims30
A method of creating displayable service forms in an order management system comprising:
- creating a master form having a record identifier and selectable fields;
- entering on the master form, customer and service-related information in the selectable fields;
- selecting a first group of fields from the selectable fields containing customer-related information;
- selecting a second group of fields from the selectable fields containing service-related information;
- merging the information in the first and second groups of fields to create one or more service forms containing the first and second groups of fields, the first group of fields included in each of the service forms and the second group of fields included in one of the service forms;
- re-creating the one or more service forms upon a change in any of the first or second groups of fields in the master form;
- and
- displaying on a terminal display the one or more service forms upon the entry of the record identifier.
A method of creating and re-creating displayable service forms in an order management system comprising:
- creating a master form having a record identifier and selectable fields;
- entering on the master form customer and service-related information in the selectable fields;
- selecting a first group of fields from the selectable fields containing customer-related information;
- selecting a second group of fields from the selectable fields containing service-related information;
- merging the information in the first and second groups of fields and merging the merged first and second groups of fields with fields selected from a schedule and a query file to create and re-create the one or more service forms, the first group of fields included in each of the service forms and the second group of fields included in one of the service forms;
- re-creating the one or more service forms upon a change in any of the first or second groups of fields in the master form;
- and
- displaying on a terminal display the one or more service forms upon the entry of the record identifier.
A system for creating and re-creating displayable service forms in an order processing system comprising:
- a order management system comprising a processor, database, and schedule and order management software modules, the processor in communication with the database for accessing the scheduling and order management software modules, the order management system operative for creating a master form having a customer id and selectable fields;
- entering on the master form customer and service-related information in the selectable fields;
- selecting a first group of fields from the selectable fields containing customer-related information;
- selecting a second group of fields from the selectable fields containing service-related information;
- merging the information in the first and second groups of fields and merging the merged first and second groups of fields with fields selected from a schedule and a query file to create and re-create the one or more service forms, the first group of fields included in each of the service forms and the second group of fields included in one of the service forms;
- re-creating the one or more service forms upon a change in any of the first or second groups of fields in the master form;
- and displaying on a terminal display the one or more service forms upon the entry of a record identifier.
Dependencies are inferred from the claim text.