US 7,024,418 B1 · Relevance calculation for a reference system in an insurance claims processing system

Abstract

An improved method and system for providing context-sensitive help and interactive search capability in an insurance claims processing system. A help information database may include one or more index tables, one or more header tables and one or more text tables. The insurance claims processing system may display information from located help table entries in order of relevance. In one embodiment, entries in the index table may include a relevance value for the occurrence of the term in the help database. In one embodiment, the relevance values for the entries in the index table may be calculated and stored in the index table prior to a user accessing the help database. In another embodiment, the relevance value for an entry in the index table may be calculated dynamically when the entry is identified as an occurrence of a search term or of a step or step element code in context-sensitive help. In one embodiment, relevance values for the entries in the index table may be calculated using the position of the term in the text object (header or text section), the number of words in the term, the number of words in the text object, and the type of text object for the entry (header or text section). In one embodiment, occurrences in headers may be considered generally more relevant than occurrences in text sections, and therefore a different mechanism may be used to calculate the relevance of occurrences in headers than the mechanism used to calculate the relevance of occurrences in text sections.

Claims150

Dependent claims

A method for determining relevance values of terms in a help database in a computer-based insurance claims processing system, the method comprising:

determining a word position of an occurrence of a term in a portion of a document in the help database, wherein the portion of the document comprises one or more words;
determining a total word count of the portion of the document;
determining a relevance value for the occurrence of the term in the portion of the document using the word position of the occurrence and the total word count of the portion of the document, wherein determining the relevance value for the occurrence comprises:
numbering the one or more words in the portion of the document from N down to 1, wherein N is the total word count of the portion of the document;
determining the word number of a first word of the term in the one or more words in the portion of the document;
and
dividing the word position by the total word count to produce the relevance value for the occurrence.

4 more elements

A method for determining relevance values of terms in a help database in a computer-based insurance claims processing system, the method comprising:

determining a word position of an occurrence of a term in a portion of a document in the help database, wherein the portion of the document comprises one or more words;
determining a total word count of the portion of the document;
determining if the portion of the document is a header or a text section;
and
determining a relevance value for the occurrence of the term in the portion of the document using the word position of the occurrence and the total word count of the portion of the document;
wherein, if the portion of the document is a text section, determining the relevance value for the occurrence comprises:
dividing the word position by the total word count to produce the relevance value for the occurrence;
and
wherein, if the portion of the document is a header, determining the relevance value for the occurrence comprises:
dividing the word position by the total word count to produce a positional relevance value for the occurrence;
dividing a number of words in the term by the total word count of the portion to produce a percentage relevance value for the occurrence;
and
combining the positional relevance value and the percentage relevance value to produce the relevance value for the occurrence.

10 more elements

An insurance claims processing system comprising:

a computer system including a memory medium;
a help database for the insurance claims processing system stored in the memory medium, wherein the help database comprises one or more documents related to the processing of insurance claims in the insurance claims processing system and one or more tables configured for use in locating occurrences of terms in the help database;
program instructions stored in the memory medium and executable within the computer system, wherein the program instructions are executable to:
determine a word position of an occurrence of a term in a portion of a first document in the help database, wherein the portion of the first document comprises one or more words;
determine a total word count of the portion of the first document;
and
determine a relevance value for the occurrence of the term in the portion of the first document using the word position of the occurrence and the total word count of the portion of the first document, wherein determining the relevance value comprises:
dividing the word position by the total word count to produce a positional relevance value for the occurrence;
dividing a number of words in the term by the total word count of the portion to produce a percentage relevance value for the occurrence;
and
combining the positional relevance value and the percentage relevance value to produce the relevance value for the occurrence.

8 more elements

An insurance claims processing system comprising:

a computer system including a memory medium;
a help database for the insurance claims processing system stored in the memory medium, wherein the help database comprises one or more documents related to the processing of insurance claims in the insurance claims processing system and one or more tables configured for use in locating occurrences of terms in the help database;
program instructions stored in the memory medium and executable within the computer system, wherein the program instructions are executable to:
determine a word position of an occurrence of a term in a portion of a document in the help database, wherein the portion of the document comprises one or more words;
determine a total word count of the portion of the document;
determine if the portion of the document is a header or a text section;
and
determine a relevance value for the occurrence of the term in the portion of the document using the word position of the occurrence and the total word count of the portion of the document;
wherein, if the portion of the document is a text section, in determining the relevance value for the occurrence, the program instructions are further executable to:
divide the word position by the total word count to produce the relevance value for the occurrence;
and
wherein, if the portion of the document is a header, in determining the relevance value for the occurrence, the program instructions are further operable to:
divide the word position by the total word count to produce a positional relevance value for the occurrence;
divide a number of words in the term by the total word count of the portion to produce a percentage relevance value for the occurrence;
and
combine the positional relevance value and the percentage relevance value to produce the relevance value for the occurrence.

13 more elements

A carrier medium comprising program instructions, wherein the program instructions are computer-executable to implement:

determining a word position of an occurrence of a term in a portion of a document in a help database in a computer-based insurance claims processing system, wherein the portion of the document comprises one or more words;
determining a total word count of the portion of the document;
and
determining a relevance value for the occurrence of the term in the portion of the document using the word position of the occurrence and the total word count of the portion of the document, wherein determining the relevance value comprises:
numbering the one or more words in the portion of the document from N down to 1, wherein N is the total word count of the portion of the document;
determining the word number of a first word of the term in the one or more words in the portion of the document;
and
dividing the word position by the total word count to produce the relevance value for the occurrence.

5 more elements

A carrier medium comprising program instructions, wherein the program instructions are computer-executable to implement:

determining a word position of an occurrence of a term in a portion of a document in a help database in a computer-based insurance claims processing system, wherein the portion of the document comprises one or more words;
determining a total word count of the portion of the document;
and
determining a relevance value for the occurrence of the term in the portion of the document using the word position of the occurrence and the total word count of the portion of the document;
wherein, in determining the relevance value for the occurrence, the program instructions are further computer-executable to implement:
dividing the word position by the total word count to produce a positional relevance value for the occurrence;
dividing a number of words in the term by the total word count of the portion to produce a percentage relevance value for the occurrence;
combining the positional relevance value and the percentage relevance value to produce the relevance value for the occurrence;
multiplying the relevance value by a second scaling factor to produce a scaled relevance value;
and
storing the determined relevance value for the occurrence in an entry in a table in the help database.

8 more elements

A carrier medium comprising program instructions, wherein the program instructions are computer-executable to implement:

determining a word position of an occurrence of a term in a portion of a document in a help database in a computer-based insurance claims processing system, wherein the portion of the document comprises one or more words;
determining a total word count of the portion of the document;
determining if the portion of the document is a header or a text section;
and
determining a relevance value for the occurrence of the term in the portion of the document using the word position of the occurrence and the total word count of the portion of the document;
wherein, if the portion of the document is a text section, determining the relevance value for the occurrence comprises:
dividing the word position by the total word count to produce the relevance value for the occurrence;
and
wherein, if the portion of the document is a header, determining the relevance value for the occurrence comprises:
dividing the word position by the total word count to produce a positional relevance value for the occurrence;
dividing a number of words in the term by the total word count of the portion to produce a percentage relevance value for the occurrence;
and
combining the positional relevance value and the percentage relevance value to produce the relevance value for the occurrence.

10 more elements

An insurance claims processing system comprising:

a computer system including a memory medium;
a help database for the insurance claims processing system stored in the memory medium, wherein the help database comprises one or more documents related to processing of insurance claims in the insurance claims processing system and one or more tables configured for use in locating occurrences of terms in the help database;
program instructions stored in the memory medium and executable within the computer system, wherein the program instructions are executable to:
determine a location of an occurrence of a term used in a text section of one or more documents of a help database of an insurance claims processing system, wherein the one or more documents comprise one or more text sections;
determine a text section relevance value using N and X, wherein the text section comprises N words, wherein the occurrence of the term is at an Xth word in the text section, and wherein the text section relevance value is higher the closer the occurrence is to the beginning of the text section;
and
store the determined relevance value for the occurrence in an entry in a first table in the help database.

4 more elements

A carrier medium comprising program instructions, wherein the program instructions are computer-executable to implement:

determining a location of one or more occurrences of one or more terms used in a header of one or more documents of a help database of an insurance claims processing system, wherein the one or more documents comprise one or more headers;
determining a positional relevance value using N and X, wherein the header comprises N words, wherein the occurrence of the term is at an Xth word in the header, and wherein the determined positional relevance value is higher the closer the occurrence is to the beginning of the header;
determining a percentage relevance value using T and N, wherein the term comprises T words, wherein the percentage relevance value is the percentage of the header occupied by the term;
and
combining the positional relevance value and the percentage relevance value to produce a header relevance value.

2 more elements

Dependencies are inferred from the claim text.

Relevance calculation for a reference system in an insurance claims processing system

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Relevance calculation for a reference system in an insurance claims processing system

Life of this patent

Abstract

Claims150