Method, system and computer program product for providing backup data for use in studying claims
AssigneesToshiba Tec Kabushiki Kaisha, Kabushiki Kaisha Toshiba
InventorToshio Ueno
Life of this patent
Estimating the term…
Abstract
A method for providing backup data utilizing a remote maintenance system acquires claim information and generates a necessary backup data item from the claim information. Further, it accesses a product of a user through a network and acquires information corresponding to the backup data item from the product of the user.
Claims16
A computer-implemented method for providing usage data utilizing a remote maintenance system, said method comprising:
- acquiring claim information from an apparatus of a first user in which an error has occurred, the apparatus having a copying function;
- identifying at least one necessary usage data item based on a claim type corresponding to the claim information;
- accessing through a network the apparatus of the first user and an apparatus of a second user, wherein the apparatus of the first user and the apparatus of the second user are of a same model;
- acquiring usage data information corresponding to the identified usage data item from the apparatus of the first user and from the apparatus of the second user;
- and
- comparing the usage data information acquired from the apparatus of the first user with the usage data information acquired from the apparatus of the second user, analyzing both said acquired usage data information, and determining a solution for the claim.
A computer-implemented system for providing usage data utilizing a remote maintenance system, said system for providing usage data comprising:
- a claim information acquiring section which acquires claim information from an apparatus of a first user in which an error has occurred, the apparatus having a copying function;
- an item identifying section which identifies at least one necessary usage data item based on a claim type corresponding to the claim information;
- an information acquiring section which:
- (i) accesses through a network the apparatus of the first user and an apparatus of a second user, wherein the apparatus of the first user and the apparatus of the second user are of a same model, and (ii) acquires usage data information corresponding to the usage data item from the apparatus of the first user and from the apparatus of the second user;
- and
- a determining section which compares the usage data information acquired from the apparatus of the first user with the usage data information acquired from the apparatus of the second user, analyzes both said acquired usage data information, and determines a solution for the claim.
A computer-readable storage medium having computer-readable program code stored thereon for causing a computer to provide usage data utilizing a remote maintenance system, said computer-readable program code comprising:
- computer readable program code for causing the computer to acquire claim information from an apparatus of a first user in which an error has occurred, the apparatus having a copying function;
- computer readable program code for causing the computer to identify at least one necessary usage data item based on a claim type corresponding to the claim information;
- computer readable program code for causing the computer to access through a network the apparatus of the first user and an apparatus of a second user, wherein the apparatus of the first user and the apparatus of the second user are of a same model;
- computer readable program code for causing the computer to acquire usage data information corresponding to the usage data item from the apparatus of the first user and from the apparatus of the second user;
- and
- computer readable program code for causing the computer to compare the usage data information acquired from the apparatus of the first user with the usage data information acquired from the apparatus of the second user, analyze both said acquired usage data information, and determine a measure against the claim.
Dependencies are inferred from the claim text.