Communication assistance system and method

A communication assistance system for providing access to information corresponding to a plurality of subscribers, the system comprising:

• a telephone switch for receiving calls from a plurality of requesters desiring to access said information corresponding to subscribers;
• a first database coupled to an operator terminal and configured to store said information corresponding to each of said subscribers, including phone numbers of each of said subscribers;
• a call completion table coupled to said telephone switch said call completion table containing least cost routing information for connecting said requesters to a desired subscriber;
• and
• a closing prompt module coupled to said first database so as to generate a closing prompt code from a plurality of available closing prompt codes associated with a desired closing prompt message for said requesters, wherein said closing prompt module selects said closing prompt code, from any one of said available closing prompt codes, relating to a subscriber information other than the subscriber information requested by said requester.

A method of operating a communication assistance system for providing access to information corresponding to a plurality of subscribers, said method comprising the steps of:

• receiving calls from a plurality of a requesters desiring to access said information corresponding to subscribers at a telephone switch;
• accessing a first database and retrieving said information corresponding to a subscriber, including phone numbers of each of said subscribers;
• and
• selecting a closing prompt code from a plurality of available closing prompt codes wherein each one of said closing prompt codes is associated with a desired closing prompt message so as to provide a selected closing prompt message, wherein anyone of the available closing prompt messages is provided to a requester, wherein said selection of said closing prompt code by said closing prompt module is from any one of said available closing prompt codes, relating to a subscriber information other than the subscriber information requested by said requester.

A communication assistance system for providing access to information corresponding to a plurality of subscribers, the system comprising:

• a telephone switch for receiving calls from a plurality of requesters desiring to access said information corresponding to subscribers;
• a first database configured to store said information corresponding to each of said subscribers, including phone numbers of each of said subscribers;
• a voice response unit coupled to said first database configured to retrieve information from said first database in response to voice commands received from said requesters;
• and
• a closing prompt module coupled to said first database so as to generate a closing prompt code from a plurality of available closing prompt codes associated with desired closing prompt messages for said requesters, wherein said closing prompt module selects said closing prompt code, from any one of said available closing prompt codes, relating to a subscriber information other than the subscriber information requested by said requester.

A communication assistance system for providing access to information corresponding to a plurality of subscribers, the system comprising:

• a telephone switch for receiving calls from a plurality of requesters desiring to access said information corresponding to subscribers;
• a first database configured to store said information corresponding to each of said subscribers, including phone numbers of each of said subscribers;
• a closing prompt module coupled to said first database so as to select a closing prompt code from a plurality of available closing prompt codes each of said closing prompt codes associated with a desired closing prompt message so as to provide a selected closing prompt message, wherein anyone of the available closing prompt messages is provided to a requester;
• and
• an override module coupled to said closing prompt module, said override module generating closing prompt codes corresponding to announcements provided by administrators of said communications assistance system.

A method of operating a communication assistance system for providing access to information corresponding to a plurality of subscribers, said method comprising the steps of:

• receiving calls from a plurality of a requesters desiring to access said information corresponding to subscribers at a telephone switch;
• accessing a first database and retrieving said information corresponding to a subscriber, including phone numbers of each of said subscribers;
• selecting a closing prompt code from a plurality of available closing prompt codes wherein each one of said closing prompt codes is associated with a desired closing prompt message so as to provide a selected closing prompt message, wherein anyone of the available closing prompt messages is provided to a requester;
• and
• generating closing prompt codes at an override module coupled to said closing prompt module corresponding to announcements provided by administrators of said communications assistance system.