Intelligent call routing system
AssigneeQwest Communications International Inc.
InventorThiru Srinivasan
Life of this patent
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AssigneeQwest Communications International Inc.
InventorThiru Srinivasan
Estimating the term…
An automated call routing system accesses and employs information stored in a database located on a data network. Switching points within a Public Switch Telephone Network (PSTN) identify the telephone numbers, i.e. destination addresses received. The destination address may be associated with subscribers and, if so, a search may be initiated over the data network in a database included in a website. Once the information associated with the subscriber is located in the database, the PSTN will retrieve the information, the incoming call may be routed. The automated call routing information stored in the database may also be accessible to the subscriber over a connection established through a data network. Various interactive screen displays are provided through which the subscriber may enter or amend information contained therein.
A user programmable system for routing telephonic traffic in a communications network comprising:
A communications information system comprising:
A method for establishing a communication connection over a telephone network, comprising:
A communications network for routing telephone calls to a subscriber, comprising:
Dependencies are inferred from the claim text.