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US 7,003,473 B2Granted
Fully integrated service manager with automatic flow-through interconnection
AssigneeWisor Telecom Corporation
InventorsDavid C. Curtis, Christopher Selwood
Life of this patent
Estimating the term…
Abstract
A system for management of an integrated communications provider comprising a means of automatically retrieving customer service records and preparing sales proposals therefrom. The invention further comprises components for pre-ordering management functions, circuit management, design management, service management, and gateway to incumbent local exchange carriers and trading partners. The system incorporates features that automate comparisons between existing services and proposal services, alarming of failures of confirmations, optimizing on-net and off-net services, creation of cutover reports and issuance of service requests to local exchange carriers and trading partners.
Claims20
A system for supporting the management of an integrated communications provider (ICP), said system comprising:
- a computer processor means for inputting and processing information necessary to the management of an ICP;
- wherein the computer processor further comprises a graphical user interface for displaying information or data entry prompting requests to a human operator;
- a pre-order management component comprising instructions for retrieving customer service records from telecommunication service providers and parsing said customer service records into reports containing equivalent ICP services;
- a gateway for transferring information to and receiving information from telecommunication service providers;
- a service management component comprising instructions for creating and tracking work plans;
- wherein said work plans comprise a work activity event for performing installation or troubleshooting of each sub-model component of a telecommunications service provided by the ICP to a customer;
- a circuit management component comprising instructions for creating a hierarchal list comprising ICP on-net circuit assignments and off-net circuit assignments;
- wherein said circuit management component further comprises instructions for creating a cutover work plan;
- wherein said circuit management component further comprises an automatic means of receiving requests from trading partners of the ICP;
- wherein said requests from trading partners are either rejected or inserted into said hierarchal list;
- a design management component comprising instructions for automatically selecting a communications service model;
- decomposing said service model into sub-model components and creating a communications design therefrom and;
- wherein said design management component further comprises instructions for automatically issuing service requests to ICP trading partners and an optimizing algorithm, said optimizing algorithm determining an origin of supply of the sub-model components.
10 more elements
A system for managing sales proposals of an integrated communications provider (ICP), said system comprising:
- a computer processor means for inputting and processing information necessary to the management of an ICP;
- a gateway for transferring information to and receiving information from telecommunication service providers;
- a pre-order management component comprising instructions for retrieving customer service records from telecommunication service providers and parsing said customer service records into reports containing equivalent ICP services;
- a design management component comprising instructions for selecting a communications service model;
- decomposing said service model into sub-model components and creating a communication services sales proposal therefrom;
- wherein subsequent versions of said sales proposal are automatically created subsequent to a request from a human operator for alternate communication service models;
- wherein said design management component further comprises instructions for automatically issuing service requests to ICP trading partners;
- wherein such requests to ICP trading partners comprise requests for local service requests, assignment of telephone number request, assignment of Internet protocol address, and requests for data broadband services;
- wherein said design management component further comprises instructions for creating cutover reports subsequent to acceptance of a sales proposal by a customer;
- a service management component comprising instructions for creating and tracking work plans and an optimizing algorithm, said optimizing algorithm determining an origin of supply of the sub-model components;
- wherein said work plans comprise a work activity event for performing installation or troubleshooting of each sub-model component of a telecommunications service provided by the ICP to a customer and;
- a circuit management component comprising instructions for creating a hierarchal list of ICP on-net and off-net circuit assignments.
9 more elements
A system for managing sales proposals of an integrated communications provider (ICP), comprising:
- a computer processor means for inputting and processing information necessary to the management of an ICP;
- a gateway for transferring information to and receiving information from telecommunication service providers;
- a pre-order management component comprising instructions for retrieving customer service records from telecommunication service providers and parsing said customer service records into reports containing equivalent ICP services;
- a design management component comprising instructions for selecting a communications service model;
- decomposing said service model into sub-model components and creating a communication services sales proposal therefrom, and further comprising an optimizing algorithm, said optimizing algorithm determining an origin of supply of the sub-model components;
- wherein subsequent versions of said sales proposal are automatically created subsequent to a request from a human operator for alternate communication service models.
3 more elements
Dependencies are inferred from the claim text.