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AssigneeAT&T Corp.
InventorsAllen Louis Gorin, Irene Langkilde Geary, Marilyn Ann Walker, Jeremy H. Wright
Estimating the term…
This invention concerns a method and system for monitoring an automated dialog system for the automatic recognition of language understanding errors based on a user's input communications. The method includes determining whether a probability of understanding the user's input communication exceeds a first thresholds, where if the first threshold is exceeded, further dialog is conducted with the user. Otherwise, the user may be directed to a human for assistance. In another possible embodiment, the method operates as above except that if the probability also exceeds a second threshold, the second threshold being higher than the first, then further dialog is conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user.
A method of monitoring language understanding of a user's input communication in an automated dialog system, comprising:
A language understanding monitoring system that operates in an automated dialog system, comprising:
Dependencies are inferred from the claim text.