Resource allocation for simultaneous hunt group
AssigneeShoreTel, Inc.
InventorsRobert R. Burns, Dale Tonogai, Scott A. Van Gundy
Life of this patent
Estimating the term…
Abstract
A simultaneous hunt group system and method are provided. A call status module notices an incoming call to a simultaneous hunt group and offers the call to a plurality of endpoints. One of the plurality of endpoints answers the call. After the call is answered, a resource allocation module allocates resources for a communications channel, and a call transfer module transfers the caller to the agent that answered the call.
Claims20
A simultaneous hunt group system comprising:
- a first switch including a call status module for noticing an incoming call to the simultaneous hunt group and configured to offer the incoming call to an endpoint;
- and
- a second switch including a call transfer module, the second switch communicatively coupled to the first switch and to the endpoint, the call transfer module configured to notice the endpoint accept the incoming call offer, and responsive to the noticing, allocate resources for transferring the incoming call.
A simultaneous hunt group computing device comprising:
- a call status module configured to notice an incoming call to the simultaneous hunt group and configured to offer the incoming call to an endpoint;
- and
- a call transfer module configured to notice the endpoint accept the incoming call offer, and responsive to noticing the endpoint accept, allocate resources for transferring the incoming call to the endpoint.
A resource allocation method for a simultaneous hunt group, the method comprising:
- noticing an incoming call;
- determining a plurality of endpoints for the incoming call;
- offering the incoming call to at least one of the plurality of endpoints;
- noticing one of the plurality of endpoints accept the incoming call;
- and
- responsive to noticing, allocating resources for transferring the incoming call to at least one of the plurality of endpoints.
A resource allocation method for a simultaneous hunt group, the method comprising:
- noticing an incoming call;
- determining a plurality of endpoints for the incoming call;
- responsive to determining the plurality of endpoints for the incoming call, allocating resources for a plurality of potential media paths to the plurality of endpoints;
- offering the incoming call to at least one of the plurality of endpoints;
- noticing one of the plurality of endpoints accept the incoming call;
- and
- transferring the incoming call to the one of the plurality of endpoints that accepted the incoming call using at least one of the plurality of potential media paths.
Dependencies are inferred from the claim text.