Method of providing information
AssigneeNCR Corporation
InventorsMark M. Grossi, Martin R. Smith
Life of this patent
Estimating the term…
Abstract
A method of providing information to a user at a remote terminal (12) is described. The method comprises the steps of: receiving from the remote terminal (12) status information relating to an irregularity in the remote terminal; determining from the status information what action may be required to resolve the irregularity; identifying an agent capable of performing the action; transmitting the status information to a portable device (50) associated with the agent to inform the agent of the irregularity; and allowing the portable device (50) to access a repository containing operational information for presentation to the agent.
Claims7
A method of providing information to a user at a remote terminal, the method comprising the steps of:
- receiving from the remote terminal status information relating to an irregularity in the remote terminal;
- determining from the status information what action may be required to resolve the irregularity;
- identifying an agent capable of performing the action;
- transmitting the status information to a portable device associated with the agent to inform the agent of the irregularity;
- and
- allowing the portable device to access a repository containing operational information for presentation to the agent.
An apparatus comprising:
- means for receiving from a remote terminal status information relating to a irregularity in the remote terminal;
- means for determining from the status information what action may be required to resolve the irregularity;
- means for identifying an agent capable of performing the action;
- means for transmitting the status information to a portable device associated with the agent to inform the agent of the irregularity;
- and
- means for allowing the portable device to access a repository containing operational information for presentation to the agent.
Dependencies are inferred from the claim text.