Voice over IP method for developing interactive voice response system
AssigneeSBC Properties, L.P.
InventorDouglas F. Reynolds
Life of this patent
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Abstract
A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.
Claims2
A personal Interactive Voice Response (IVR) system comprising:
- an IVR server communicating personal IVR service node information in a network;
- a plurality of personal IVR service node client in data communication with the IVR server and communicating the personal IVR service node information, each personal IVR service node client including
- an application operable in conjunction with the personal IVR service node to allow a subscriber to create and modify custom operational features of the personal IVR service node to be used when handling received calls;
- the plurality of personal IVR service node client having a client-server relationship with the IVR server;
- and
- facilities in communication with the IVR server for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VolP) technology under control of the IVR server in response to personal IVR service node information communicated with a respective personal IVR service node client.
Dependencies are inferred from the claim text.