Control method and system for automatic pre-processing of device malfunctions

A system for automatically preprocessing a malfunction of a device, comprising:

• a device susceptible to malfunctions, an automatic central control device located remote from said device susceptible to malfunctions;
• first terminal equipment allocated to said device susceptible to malfunctions which, upon an occurrence of a malfunction in said device, communicates first data about said malfunction from said first terminal equipment to said central control device;
• second terminal equipment respectively allocated to a plurality of service technicians;
• a memory containing second data accessible by from said central control device, said control device, dependent on said first data and said second data, automatically selecting a group of said second terminal equipment using predefined selection rules;
• said central control device communicating data, as communicated data, selected from the group consisting of at least a portion of said first data and at least a portion of said second data, together with a malfunction incident signal from said central control device to said group of said second terminal equipment;
• each second terminal equipment in said group emitting said malfunction incident signal and said communicated data and electronically acquiring data, as acquired data, selected from the group consisting of preliminary diagnosis data relating to said malfunction and availability data for the service technician allocated to the second terminal equipment;
• each second terminal equipment communicating the acquired data therefrom to said central control device;
• said central control device evaluating said communicated data and said acquired data according to predefined evaluation rules, thereby obtaining an evaluation result;
• and
• selecting one of said second terminal equipment, as selected equipment, in said group dependent on said evaluation result;
• and
• said central control device generating an assignment signal and communicating said assignment signal from said central control device to said selected equipment, and said selected equipment emitting said assignment signal.