Method and system for reporting events in telecommunication networks

A method for reporting events that indicate at least one error with calls requested by calling subscribers in a network based on messages that are available in a plurality of formats, wherein the calling subscribers are members of subscriber groups and each of the subscriber groups receives messages in one of the plurality of formats, said method comprising the steps of:

• associating one or more directory numbers with the events and the subscriber groups;
• storing, in a message node in the network, messages corresponding to the associated directory numbers in a plurality of formats;
• and
• establishing calls to the message node for providing the stored messages in formats respectively corresponding to the subscriber groups of the calling subscribers using at least one of said associated one or more directory numbers when the network detects the events that indicate at least one error in establishing calls from the calling subscribers and when the network determines the subscriber groups for the calling subscribers in response to a trigger.

A method for reporting events associated with calls requested in a network based on messages that are available in a plurality of formats, wherein the network comprises a switching node and a message node, said method comprising the steps of:

• receiving, at the switching node, a request for establishing a call from a first subscriber to a second subscriber in the network;
• identifying a signaling node in the network for routing the call;
• receiving from the identified signaling node a first directory number for the message node when a trigger is invoked in response to an event that indicates an error associated with the call;
• determining a group associated with the first subscriber in response to the trigger, wherein the group receives messages through the network in one of the plurality of formats;
• establishing the call from the first subscriber to the message node using the first directory number;
• and
• sending from the message node a message associated with the event in the format that corresponds to the group of the first subscriber.

A method for reporting events associated with calls requested in a network based on messages that are available in a plurality of formats, wherein the network comprises a switching node, a signaling node, and a message node, said method comprising the steps of:

• receiving, at the signaling node, a request from the switching node for routing a call from a first subscriber to a second subscriber in the network;
• identifying a group associated with the first subscriber in response to a trigger that is invoked when an event that indicates an error associated with the call is detected, wherein the group receives messages through the network in one of the plurality of formats;
• selecting a directory number based on the identified group;
• and
• sending the second directory number to the switching node such that the call is established from the first subscriber to the message node and a message associated with the detected event is reported to the first subscriber in the format of the identified group.

A switching node, comprising:

• a memory including
• a structure for identifying a signaling node in a network when the switching node receives a request for establishing a call from a first subscriber to a second subscriber in the network and for including a trigger that is invoked when an event that indicates an error associated with the call is detected;
• and
• code for establishing the call from the first subscriber to a message node in the network when the event associated with the call is detected such that a message associated with the detected event is reported to the first subscriber in a format of a group associated with the first subscriber;
• and
• a processor for executing the code.

A signaling node, comprising:

• a memory including
• a structure for storing predetermined directory numbers associated with events that indicate at least one error and groups in a network, wherein the predetermined directory numbers correspond, respectively, to messages stored in a plurality of formats in a message node in the network and wherein each of the groups receives the messages in one of the plurality of formats;
• and
• code for detecting at least one of the events when a calling subscriber requests a call to another subscriber, for invoking a trigger, for identifying a group associated with the calling subscriber based on the trigger, and for selecting one of the stored predetermined directory numbers based on the detected event and the identified group such that messages corresponding to the selected predetermined directory numbers are reported to the calling subscriber in a format of the identified group;
• and
• a processor for executing the code.

A message node, comprising:

• a storage module for storing messages in a plurality of formats, the messages respectively associated with predetermined directory numbers that correspond to events that indicate an error in a network and correspond to groups associated with subscribers, wherein each of the groups receives messages through the network in one of the plurality of formats;
• a memory including code for playing one of the messages in a format of a group associated with calling subscribers when the network detects at least one of the events based on a trigger and code for establishing the call to one of the predetermined directory numbers;
• and
• a processor for executing the code.

A computer-readable medium capable of configuring a computer to perform a method for reporting events in a network based on messages that are available in a plurality of formats, said method comprising the steps of:

• receiving a request for establishing a call from a first subscriber to a second subscriber in the network, wherein the first subscriber is associated with a group that receives messages in one of the plurality of formats;
• requesting a route from a signaling node in the network;
• receiving from the signaling node a directory number for a message node in response to a trigger that is invoked based on an event that indicates an error associated with the call;
• determining the group associated with the first subscriber in response to the trigger;
• and
• establishing the call from the first subscriber to the message node in the network using the directory number such that a message associated with the event is reported in the format of the group associated with the first subscriber.

A computer-readable medium capable of configuring a computer to perform a method for reporting events associated with calls requested in a network based on messages that are available in a plurality of formats, said method comprising the steps of:

• receiving a request from a switching node in the network for routing a call from a first subscriber to a second subscriber in the network;
• identifying a group associated with the first subscriber based on a trigger when an event that indicates an error is detected in the network, wherein the group receives messages in one of the plurality of formats;
• selecting a second directory number based on the identified group and the detected event;
• and
• sending the selected second directory number to the switching node such that the call is established from the first subscriber to a message node in the network and a message associated with the detected event is reported to the first subscriber in a format of the identified group.