Employing speech recognition and capturing customer speech to improve customer service

A method for handling information communicated by voice, said method comprising:

• receiving speech input from a plurality of parties to a telephone conversation, including a first speaker;
• blocking a portion of said speech input that originates from said first speaker;
• and
• performing speech recognition on the remaining portion of said speech input,
• wherein said blocking, and said performing speech recognition, are completed during said telephone conversation.

A system for handling information communicated by voice, said system comprising:

• means for receiving speech input from a plurality of parties to a telephone conversation, including a first speaker;
• means for blocking a portion of said speech input that originates from said first speaker;
• and
• means for performing speech recognition on the remaining portion of said speech input,
• wherein said means for blocking, and said means for performing speech recognition, complete their operations during said telephone conversation.

A computer-usable medium having computer-executable instructions for handling information communicated by voice, said computer-executable instructions comprising:

• means for receiving speech input from a plurality of parties to a telephone conversation, including a first speaker;
• means for blocking a portion of said speech input that originates from said first speaker;
• and
• means for performing speech recognition on the remaining portion of said speech input,
• wherein said means for blocking, and said means for performing speech recognition, complete their operations during said telephone conversation.