Method and system for providing diagnostics for a work machines

A computer based method for providing case base diagnostics for a work machine, the case bases being comprised of diagnostic information and processes related to the work machine, including the steps of:

• receiving from a user, a description of an initial problem related to the work machine;
• displaying at least one question, as a function of the initial problem;
• displaying a first set of recommended actions, as a function of the initial problem;
• receiving an answer from the user to the at least one question;
• reading data values from the work machine in response to a user request;
• displaying a second set of recommended actions as a function of the initial problem, the read data values, and the answer to the at least one question, wherein the second set of recommended actions is one of a subset of the first set of recommended actions, a set of other recommended actions, and a combination of recommended actions from the first set and an other set;
• displaying an action detail window containing detailed information regarding a selected action from one of the first and second sets of recommended actions;
• and
• providing a graphical user interface for operation by the user.

A computer based system for providing case base diagnostics for a work machine, the case bases being comprised of diagnostic information and processes related to the work machine, comprising:

• an external source containing service information related to the work machine;
• a diagnostic advisor tool for interaction with a user, receiving information from the user and responsively displaying at least one recommended action, and providing a link to relevant information within the external source;
• and
• wherein the diagnostic advisor tool is adapted to receive, from the user, a description of an initial problem related to the work machine, display two or more questions as a function of the initial problem, identify inconsistent answers provided by the user to the two or more questions, display a first set of recommended actions, as a function of the initial problem, read data values from the work machine in response to a user request, receive an answer from the user to the at least one question and display a second set of recommended actions as a function of the initial problem and the answer to the at least one question, wherein the second set of recommended actions is one of a subset of the first set of recommended actions, a set of other recommended actions, and a combination of recommended actions from the first set and an other set.

A computer based system for providing case base diagnostics for a work machine, the case bases being comprised of diagnostic information and processes related to the work machine, comprising:

• an external source containing service information related to the work machine;
• a diagnostic advisor tool for interaction with a user, receiving information from the user and responsively displaying at least one recommended action, and providing a link to relevant information within the external source;
• a graphical user interface for operation by the user;
• and
• wherein the diagnostic advisor tool is adapted to read data values from the work machine in response to a user request and display an action detail window containing detailed information regarding at least one of said recommended actions.

A computer program product for providing case base diagnostics for a work machine, the case bases being comprised of diagnostic information and processes related to the work machine, the computer program product comprising a computer usable storage medium having computer readable program code means embodied in the medium, the computer readable program code comprising:

• computer readable program code means for receiving from a user, a description of an initial problem related to the work machine;
• computer readable program code means for displaying two or more questions, as a function of the initial problem;
• computer readable program code means for displaying a first set of recommended actions as a function of the initial problem;
• computer readable program code means for reading data values from the work machine in response to a user request;
• computer readable program code means for receiving an answer from the user to the two or more questions, and identifying inconsistent answers provided to the questions;
• and,
• computer readable program code means for displaying a second set of recommended actions as a function of the initial problem and the answer to the at least one question, wherein the second set of recommended actions is one of a subset of the first set of recommended actions, a set of other recommended actions, and a combination of recommended actions from the first set and an other set.