Proactive maintenance application

A method for proactively maintaining a telephone system local loop, the method comprising:

• communicating with a communications network and acquiring at least one of customer information associated with copper line pairs, service information associated with the copper line pairs, and information associated with cross-connects;
• storing the acquired information;
• combining the stored information;
• predicting proactive maintenance based upon the combined information;
• receiving a pending service order information;
• merging the pending service order information into the predicted proactive maintenance;
• generating work order information describing the predicted proactive maintenance and the merged pending service order information;
• and
• dispatching the work order information to a field technician;
• wherein the technician automatically and remotely updates the work order information with completed service order information.

A system for predicting proactive maintenance of a telephone system local loop, the system comprising:

• a Dynamic Network Analyzer module communicating with a communications network and acquiring Dynamic Network Analyzer information;
• a Loop Facilities and Control System module communicating with the communications network and acquiring Loop Facilities and Control System information;
• a Loop Engineering Information System module communicating with the communications network and acquiring loop engineering information;
• a database stored in memory, the database storing the acquired information;
• and
• a processor capable of processing information stored in the database and of generating proactive maintenance, the processor further merging a pending service order information into the generated proactive maintenance;
• wherein work order information describing the proactive maintenance and the merged pending service order information is dispatched to a field technician, and the technician automatically and remotely updates the work order information with completed service order information.

A computer program product for proactively maintaining a telephone system, comprising:

• a computer-readable medium;
• and
• a Dynamic Network Analyzer module stored on the medium, the Dynamic Network Analyzer module coupled to a Dynamic Network Analyzer over a communications network, the Dynamic Network Analyzer module acquiring information concerning the Dynamic Network Analyzer,
• wherein the acquired information is used to predict proactive maintenance, and the predicted proactive maintenance is merged with a pending service order information to generate work order information describing the predicted proactive maintenance and the merged pending service order information;
• and
• wherein the work order information is dispatched to a field technician, and the technician automatically and remotely updates the work order information with completed service order information.

A computer program product for proactively maintaining a telephone system, comprising:

• a computer-readable medium;
• and
• a Loop Facilities and Control System module stored on the medium, the Loop Facilities and Control System module coupled to a Loop Facilities and Control System over a communications network, the Loop Facilities and Control System module acquiring information concerning the Loop Facilities and Control System,
• wherein the acquired information is used to predict a proactive maintenance, and the predicted proactive maintenance is merged with a pending service order information to generate work order information describing the predicted proactive maintenance and the merged pending service order information;
• and
• wherein the work order information is dispatched to a field technician, and the technician automatically and remotely updates the work order information with completed service order information.

A computer program product for proactively maintaining a telephone system, comprising:

• a computer-readable medium;
• and
• a Loop Engineering Information System module stored on the medium, the Loop Engineering Information System module coupled to a Loop Engineering Information System over a communications network, the Loop Engineering Information System module acquiring information concerning the Loop Engineering Information System,
• wherein the acquired information is used to predict a proactive maintenance, and the predicted proactive maintenance is merged with a pending service order information to generate work order information describing the predicted proactive maintenance and the merged pending service order information;
• and
• wherein the work order information is dispatched to a field technician, and the technician automatically and remotely updates the work order information with completed service order information.