Apparatus, system, and method for managing quality-of-service-assured e-business service systems

A service level agreement SLA contract management method comprising the steps of:

• monitoring a quality measure of one or more monitored systems and generating one or more events when the monitored system does not conform or might soon not conform to the respective quality measure;
• receiving the events and determines which of a plurality of service (SLA) contracts are affected by the events, the SLA contracts governing the use of one or more of the monitored systems;
• tracking the events according to each of the respective SLA contracts;
• and
• basing an allocation of resources in response to a plurality of resource requests at least in part on a financial impact assessment of said allocation.

A computer program product having a computer-readable media and a program executable to perform the steps of:

• monitoring a quality measure of one or more monitored systems and generating one or more events when the monitored system does not conform or might soon not conform to the respective quality measure;
• receiving the events and determining which of a plurality of level agreement service (SLA) contracts are affected by the events, the SLA contracts governing the use of one or more of the monitored systems;
• and
• tracking the events according to each of the respective SLA contracts;
• and
• allocating resources in response to a plurality of resource requests based at least in part on a financial impact assessment of said allocating.

An e-business service level agreement (SLA) contract management system for managing the operations of QoS-assured e-business service systems comprising:

• means for monitoring a quality measure of one or more monitored systems and generating one or more events when the monitored system does not conform or might soon not conform to the respective quality measure;
• means for receiving the events and determining which of a plurality of service (SLA) contracts are affected by the events, the SLA contracts governing the use of one or more of the monitored systems;
• and
• means for tracking the events according to each of the respective SLA contracts;
• and
• means for allocating resources in response to multiple resource requests based on a financial assessment of the allocating.