System for the analysis of organizational conflicts

A method for the analysis of existing organizational conflict handling procedures and recommending new organizational conflict handling procedures for the resolution of conflicts comprising the steps of:

• a) identifying existing organizational conflict handling procedures;
• b) applying a predetermined conflict resolution template defining a preferred path for resolution of conflicts, for identifying indicators of weakness in conflict handling procedures, to said existing organizational conflict handling procedures, wherein the preferred path for conflict resolution includes four conflict resolution gates beginning with individual site based initiatives, followed by internally supported negotiations, followed by external mediation, and lastly by referral to higher authority;
• c) creating recommendations for new organizational conflict handling procedures that adhere to the preferred path;
• and
• d) periodically reviewing preselected conflict resolution variables according to the template defining the preferred path and indicating if additional modifications to the new conflict handling procedures are necessary wherein the conflict resolution variables are selected from the group consisting of:
• conflict handling policy, personnel roles and responsibilities for handling conflict, conflict handling procedures documentation, selection of personnel with conflict handling skills, personnel education and training for conflict handling, support for conflict handling initiatives, and evaluation of conflict handling outcomes.

In a computer system with a database, computer readable media linked to the database for providing for the analysis of existing organizational conflict handling procedures and creating new organizational conflict handling procedures for the resolution of organizational conflicts, the computer readable media comprising:

• a) instructions for a predetermined conflict resolution template defining a preferred path for resolution of conflicts, for identifying indicators of weakness in said existing organizational conflict handling procedures;
• b) instructions for examining indicators of weakness in said existing organizational conflict handling procedures identified by said template;
• and
• c) instructions for modifying identified weaknesses in said existing organizational conflict handling procedures and creating new organizational conflict handling procedures that adhere to the preferred path.