Adaptive feedback control in e-service management
AssigneePanacya, Inc.
InventorsEarl D. Cox, Xindong Wang, Shi-Yue Qiu
Life of this patent
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Abstract
A method and system is described that adaptively adjusts an eService management system by using feedback control. Behavior experts are distributed at different levels of the hierarchy of the eService management system. Within the hierarchy, feed-forward reasoning is performed from lower level behavior experts to the higher level behavior experts. A method for identifying bottlenecks is described and utilized. The performance of these behavior experts is compared with various objective functions. The discrepancies are used to adjust the system.
Claims20
A method for adaptively adjusting an eService management system by using feedback control, comprising:
- distributing behavior expert objects at different levels of a hierarchy of an eService management system;
- performing, within the hierarchy, feed-forward reasoning from lower level behavior experts to higher level behavior experts;
- comparing the performance of the behavior experts with various objective functions;
- identifying bottlenecks by back-propagating the objective function;
- and
- using comparison discrepancies to adjust the system.
A system that adaptively adjusts an eService management system by using feedback control, comprising:
- means for distributing behavior expert objects at different levels of a hierarchy of an eService management system;
- means for performing, within the hierarchy, feed-forward reasoning from lower level behavior experts to higher level behavior experts;
- means for comparing the performance of these behavior experts with various objective functions;
- means for identifying bottlenecks by back-propagating the objective function;
- and
- means for using comparison discrepancies to adjust the system.
A system for adaptively controlling an eService management system, comprising:
- a plurality of behavior experts, hierarchically distributed throughout an infrastructure of the eService management system, wherein each behavior expert monitors and controls a particular aspect of an infrastructure according to an objective function;
- and
- a plurality of data providers which provide the behavior experts with observed data for a particular aspect of the infrastructure.
A system for adaptively controlling an eService management system, comprising:
- a plurality of behavior experts, hierarchically distributed throughout an infrastructure of the eService business, wherein each behavior expert monitors and controls a particular aspect of an infrastructure according to an objective function;
- a plurality of data providers that provide the behavior experts with observed data for a particular aspect of the infrastructure;
- and
- a dispatcher that relays information from the behavior experts to a global repository.
Dependencies are inferred from the claim text.