Call queue handling
AssigneeAb Aurora Invest
InventorCarl Leijonhufvud
Life of this patent
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Abstract
An arrangement and a method for handling answers at a telephone. The arrangement includes a connection device; an identification device identifying an A number belonging to a caller; and a processing device arranged to create at least two answering alternatives, where each answering alternative includes a respective point of time when a called party at the telephone intends to call back. The answering alternatives are displayed on a display together with an indication of the A number. An input device is utilized to select one of the at least two answering alternatives, whereby the processing device is arranged to transmit the selected answering alternative to the A number. The selected answering alternative and indication of the A number is displayed on the display as a reminder for the called party.
Claims16
An arrangement for handling answers at a telephone, said arrangement comprising:
- a connection device for connecting said arrangement to said telephone;
- and
- an identification device for identifying a telephone number, called an A number, belonging to a caller;
- a processing device arranged to create at least two answering alternatives, where each answering alternative comprises a respective point of time when a called party at said telephone is calling back, wherein each point of time differs from the rest of the points of time;
- a display for showing said answering alternatives and for indicating said A number;
- and
- an input device for selection of one of said at least two answering alternatives, whereby said processing device is arranged to transmit said selected answering alternative to said A number and to show said selected answering alternative and indicating said A number on said display and to remove said selected answering alternative as possible answering alternative.
Method for handling answers at a telephone, comprising the steps of:
- identifying a telephone number, called an A number, belonging to a caller;
- creating at least two answering alternatives, where each answering alternative comprises a respective point of time when a called party at said telephone calls back, wherein each point of time differs from the rest of the points of time;
- showing said answering alternatives and indicating said A number on a display;
- selecting one of said at least two answering alternatives;
- transmitting said selected answering alternative to said A number;
- showing said selected answering alternative and indicating said A number on said display;
- and
- removing said selected answering alternative as possible answering alternative.
Dependencies are inferred from the claim text.