System and method of controlling and managing voice and data services in a telecommunications network

A system of controlling and managing voice and data services in a telecommunications network:

• a media gateway interface coupled to a plurality of diverse voice and data media gateways operating under diverse protocols in the telecommunications network, the media gateway interface being operable to communicate service logic with the media gateways;
• a media gateway controller in communications with the media gateway interface and media gateways and carrying out service logic for a voice or data service according to input received from the media gateways, said service logic utilizing internal and external databases handlers to access data from internal and external databases;
• a service management subsystem in communications with the media gateway controller and being operable to provision services with customers and provide service management tools for managing the services;
• a service creation subsystem in communications with the service management subsystem and being operable to provide service creation tools for creating the service logic of the services;
• a customer care subsystem in communications with the service management subsystem and being operable to generate billing records and customer invoices for the voice and data services;
• a service assurance subsystem in communications with the service management subsystem and being operable to collect data and voice service events and monitor the performance of data and voice services in the network;
• a network management subsystem in communications with the media gateway controller and being operable to monitor and manage the behavior of the media gateways;
• and
• a directory in communications with the service management subsystem and the media gateway controller and being operable to provide customer name, location and domain translations.