System and method for providing a caller identification to a called party for calls relayed through a call center
AssigneeSprint Communications Company L.P.
InventorsThomas Michael Watson, Paul W. Ludwick
Life of this patent
Estimating the term…
Abstract
A system for providing a telephone number of a calling party to a called party for calls being handled at a call center. First the call center receives a first call set-up message in a switching system to set-up an incoming call to a terminal in the call center. The call center then extends the incoming call from the switching system to the terminal. The call center then receives a request in the switching system from the terminal to set-up an outgoing call to a called party. The call center then generates a second call set-up message including an identification of the calling party and the call set-up message to the called party.
Claims26
A method for providing an identification of a calling party to a called party for calls being handled at a call center, said method comprising the steps of:
- receiving a first call set-up message in a switching system to set-up an incoming call to a terminal in said call center, wherein said incoming call is a voice call from a telephone set to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device to a telephone set;
- transmitting an available terminal request to a call controller, wherein said available terminal request includes an indication whether said incoming call is a voice call to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device;
- receiving an available terminal response that includes an identification of said terminal to handle said incoming call;
- extending said incoming call from said switching system to said terminal;
- receiving a set-up request in said switching system from said terminal to set-up an outgoing call to said called party;
- generating a second cull set-up message including said identification of said calling party;
- and
- transmitting said second call set-up message to said called party.
A call center that provides a called party with an identification of a calling party for telephone communications that are relayed through said call center comprising:
- a switching system;
- a plurality of terminals connected to said switching system;
- a call controller connected to said switching system;
- a processing unit in said switching system;
- and
- first instructions for directing said processing unit in said switching system to:
- receive a first call set-up message requesting an incoming call be extended to a terminal of the plurality of terminals in said call center, wherein said incoming call is a voice call from a telephone set to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device to a telephone set,
- transmit an available terminal request to said call controllers wherein said available terminal request includes an indication whether said incoming call is a voice call to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device,
- receive an available terminal response that includes an identification of said terminal to handle said incoming call,
- extend said incoming call to said terminal,
- receive a set-up request from said terminal to set-up an outgoing call to said called party,
- generate a second call set-up message including said identification of said calling party, and
- transmit said second call set-up message to said called party;
- and
- a media readable by said processing unit in said switching system that stores said first instructions.
A switching system in a call center providing relay services between a calling party and a called party that provides an identification of said calling party in call set-up messages transmitted to said called party responsive to said calling party calling said called party through said call center, said switching system comprising:
- a processing unit;
- instructions for directing said processing unit to:
- receive a first call set-up message requesting an incoming call be extended to a terminal in said call center, wherein said incoming call is a voice call from a telephone set to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device to a telephone set,
- transmit an available terminal request to said call controller wherein said available terminal request includes an indication whether said incoming call is a voice call to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device,
- receive an available terminal response that includes an identification of said terminal to handle said incoming call,
- extend said incoming call to said terminal,
- receive a set-up request from said terminal to set-up an outgoing call to said called party,
- generate a second call set-up message including said identification of said calling party, and
- transmit said second call set-up message to said called party;
- and a media readable by said processing unit in said switching system that stores said instructions.
A method of operating a switching system for providing relay services between a calling party and a called party that provides an identification of said calling party in call setup messages transmitted to said called party responsive to said calling party calling said called party through a call center, said method comprising the steps of:
- receiving a first call set-up message to setup an incoming call to a terminal in said call center, wherein said incoming call is a voice call from a telephone set to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device to a telephone set;
- transmitting an available terminal request to a call controller, wherein said available terminal request includes an indication whether said incoming call is voice call to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device;
- receiving an available terminal response that includes an identification of said terminal to handle said incoming call;
- extending said incoming call to said terminal;
- receiving a set-up request from said terminal to set-up an outgoing call to said called party;
- generating a second call set-up message including said identification of said calling party;
- and
- transmitting said second call set-up message to said called party.
Dependencies are inferred from the claim text.