Troubleshooting method and apparatus
AssigneeNokia Corporation
InventorKenneth Nyholm
Life of this patent
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Abstract
A troubleshooting method and apparatus is described for performing troubleshooting in a telecommunication network on the basis of a delivered software probe. The probe can be triggered for troubleshooting purposes with different parameters defining the probing actions to be taken. The result of the triggered probing action is reported. Thus, when a problem or malfunction is detected, the probe can be run with certain parameters determined on the basis of a rough guess as to the part of the system in which the problem has occurred. Based on the reported results, a detailed evaluation of the malfunction can be performed. Thus, troubleshooting is made more effective, since less time is spent for sending requests for troubleshooting information by mail or by phone.
Claims14
A method for a network management system for troubleshooting in a telecommunication network, comprising the steps of:
- providing a probing program at a site of said network management system;
- detecting at least one of a problem and a malfunction;
- determining at least one parameter out of a plurality of predetermined parameters based on said detecting step;
- triggering the probing program with said at least one determined parameter defining a probing action of said probing program;
- and
- reporting a result of the triggered probing action.
An apparatus for a network management system for troubleshooting in a telecommunication network, comprising:
- loading means for loading a probing program at a site of said network management system;
- detecting means for detecting at least one of a problem and a malfunction;
- determining means for determining at least one parameter out of a plurality of predetermined parameters based on an output of the detecting means;
- probing means for performing a probing action of said probing program in response to said at least one determined parameter defining said probing action;
- and
- filing means for generating a file comprising a result of said probing action.
Dependencies are inferred from the claim text.