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US 6,792,082 B1Granted
Voice mail system with personal assistant provisioning
AssigneeComverse, Inc.
InventorUri Levine
Life of this patent
Estimating the term…
Abstract
A personal assistant system uses context to intelligently make contacts and for provisioning an address book. The system can be customized by subscribers for all or specific contacts. The system uses history information to make predictions of whether calls will be successful when no preference is specified by the user.
Claims19
An information services system, comprising:
- a communication device to produce an instruction to reach a contact in response to a call request from a subscriber;
- and
- an information services platform, connectable to said communication device, to store items of contact information for the contact under control of the subscriber and to attempt to reach the contact using the items of contact information selected in a sequence based on a probability of reaching the contact, upon receipt of the instruction from said communication device.
A method of establishing communication, comprising:
- “outputting to a user an indication of an attempt by a contact to reach the user”;
- receiving a call request from the user in response to the indication to reach the contact using items of contact information previously stored for the contact;
- and
- attempting to reach the contact by selecting from the items of contact information in an order automatically determined on a probability of reaching the contact.
1 more element
A method of establishing a telephone connection, comprising:
- “outputting to a user an indication of an attempt by a person to contact the user”;
- attempting to establish a telephone connection to the person at a first telephone number in accordance with a call request received from the user in response to the indication;
- and
- selecting a second telephone number for said attempting, based on a probability of reaching the person.
1 more element
A method of establishing a telephone connection, comprising:
- displaying an electronic message from another person to a user;
- attempting to establish a telephone connection to the other person at a first telephone number associated with the electronic message in response to a call request from the user;
- and
- selecting a second telephone number for said attempting, based on a probability of reaching the other person.
1 more element
Dependencies are inferred from the claim text.