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US 6,785,370 B2Granted
System and method for integrating call record information
AssigneeDictaphone Corporation
InventorsDavid A. Glowny, Phil Min Ni, John E. Richter
Life of this patent
Estimating the term…
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AssigneeDictaphone Corporation
InventorsDavid A. Glowny, Phil Min Ni, John E. Richter
Estimating the term…
A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding telephony events; match a received telephony event with a call record; update the matching call record based on the received telephony event data; and combine the updated call record with data indicating the location of recorded audio data for the segment of the call, to generate a master call record representing the lifetime of the telephone call. Additionally, the system and method are capable of assembling and playing back segments of telephone calls using the recorder locations described in the master call record for each telephone call, and of using the master call record to display a graphical representation of the telephone call.
A method for constructing and maintaining data representations of lifetimes of telephone calls comprising one or more segments, audio data for each segment being recorded on one or more recorders, the method comprising:
A computer program for constructing and maintaining data representations of lifetimes of telephone calls comprising one or more segments, audio data for each segment being recorded on one or more recorders, the computer program comprising:
An article of manufacture storing a computer program for constructing and maintaining data representations of lifetimes of telephone calls comprising one or more segments, audio data for each segment being recorded on one or more recorders, the computer program comprising:
A method for constructing and maintaining data representations of lifetimes of telephone calls comprising two or more segments, audio data for each segment being recorded on one or more recorders, the method comprising the steps of:
A method for constructing and maintaining data representations of lifetimes of telephone calls comprising two or more segments, the method comprising:
Dependencies are inferred from the claim text.