US 6,785,361 B1Granted

System and method for performance measurement quality assurance

AssigneeBellSouth Intellectual Property Corporation

InventorsOlivia G. Mahon, Brandon R. Gullett, Jason D. Morris

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Abstract

In order to provide in-region, interLATA service, a bell operating company (BOC) must provide telecommunications service to competitive local exchange carriers (CLEC) in a non-discriminatory manner. To demonstrate that the BOC service to the CLEC is non-discriminatory, the BOC provides a series of performance measures to regulatory agencies and to the CLEC. A system and method is described for ensuring the quality of those performance measurements. The system and method provide for identifying sub-processes within a performance measurement process (PMP), identifying critical audit points within each sub-process, and implementing control measures corresponding to each critical audit point. The system and method help to eliminate the need for time-consuming and expensive third-party audits of the PMP.

Claims12

Dependent claims

A method for ensuring the accuracy of a telecommunications service provision report comprising:

identifying a sub-process within a performance measurement process, wherein said performance measurement process is used to generate competitive local exchange carrier telecommunication service provision comparison reports;
identifying an audit point applicable to said sub-process;
and
implementing a quality control measure corresponding to said audit point,
wherein said sub-process comprises a change control process, and said audit point applicable to said change control process comprises a subject matter expert developing a business requirement;
wherein said change control process comprises:
identifying said business requirement;
converting said business requirement into a technical requirement;
prioritizing said technical requirement in relation to a plurality of previously identified technical requirements;
and
performing an implementation of said technical requirement.

8 more elements

Dependencies are inferred from the claim text.