Systems and methods for providing unified multimedia communication services

A system for allowing a customer to control their participation in a communication with at least one other party, comprising:

• a service platform capable of detecting a communication between the customer and the at least one other party and capable of generating a session object for the customer in response to the communication,
• the session object, associated with the customer, and capable of managing state information representative of status of one or more real-time events associated with the customer and occurring during the communication, and capable of generating a service object for supporting the one or more real-time events associated with the customer, and
• the service object, responsive to the state information maintained by the session object, and capable of providing a communications service corresponding to the one or more real-time events associated with the customer, and
• wherein the session object is further configured to permit the customer to adjust the state information during the one or more real-time events to dynamically change one or more hardware devices to one or more different hardware devices used to support the one or more real-time events without interrupting the one or more real-time events.

A computer readable medium containing instructions for causing at least one processor to perform a method for permitting a customer to control a real time communications session, the method comprising:

• detecting at least one real time communications session between the customer and at least one other party;
• generating a session object for the customer in response to the communications session;
• maintaining state information representative of a status of the communications session;
• generating a plurality of service objects that provide a communications service relating to the communications session;
• and
• permitting the customer to adjust the state information during the communications session to dynamically switch to one or more different hardware devices during the communications session without effecting the communications session.