US 6,782,388 B2Granted

Error usage investigation and disposal system

AssigneeBellSouth Intellectual Property Corporation

InventorsEdward Kennedy Majewski, Donna B. Malone, William Bruce Barr, Jr.

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Abstract

As part of electronically handling a large amount of data (e.g., error messages) generated within, for example, a telephone service provider's billing network, a configuration utility software allows a user to electronically change or update various configuration parameters for another software application, e.g., a loader application, and also to access the performance data generated by the loader application so as to optimize the performance of the loader application in varying data transfer situations. The loader application, in turn, is a computer-based data transfer application that electronically loads a large volume of data, e.g., telecommunication billing data, from one computer into another computer. After completion of data transfers, an error handler program facilitates electronic investigation and disposal of errors in the received data, thereby minimizing participation of human operators in the data error rectification process.

Claims9

Dependent claims

An error handler program to process a plurality of cases stored in a first computer, wherein each of said plurality of cases is a group of one or more data messages, wherein said first computer stores one or more identification values for said each of said plurality of cases, wherein said error handler program resides on a second computer that is in communication with said first computer, and wherein said error handler program, when executed by said second computer, causes said second computer to:

copy said each of said plurality of cases along with corresponding identification values therefor from said first computer into a database in said second computer,
wherein said second computer is in communication with said first computer;
wherein causing said second computer to copy said each of said plurality of cases includes causing said second computer to:
instruct a third computer to send said each of said plurality of cases stored within a memory in said third computer to a storage location in said first computer, wherein said second computer is in communication with said third computer;
access said first commuter and analyze said each of said plurality of cases in said storage location to generate corresponding identification values therefor;
store corresponding identification values for said each of said plurality of cases in said storage location;
and
download said each of said plurality of cases along with corresponding identification values therefor from said storage location into said database in said second computer;
receive one or more analysis criteria by allowing a user operating said second computer to input said one or more analysis criteria to said second computer;
identify one or more of said plurality of cases from said database whose identification values match with corresponding one or more analysis criteria by:
searching said database to find said one or more of said plurality of cases stored therein whose identification values match with corresponding one or more analysis criteria input by said user;
and
displaying summary information for each of said one or more of said plurality of cases on a monitor screen for said second computer, thereby informing said user about said one or more of said plurality of cases identified by said second computer;
and
apply a corresponding resolution indication to each of said one or more identified cases.

12 more elements

A method for processing a plurality of cases stored in a first computer, wherein each of said plurality of cases is a group of one or more data messages and wherein said first computer stores one or more identification values for said each of said plurality of cases, said method comprising:

a second computer copying said each of said plurality of cases along with corresponding identification values therefor from said first computer into a database in said second computer, wherein said second computer is in communication with said first computer, wherein said second computer copying said each of said plurality of cases includes:
said second computer instructing a third computer to send said each of said plurality of cases stored within a memory in said third computer to a storage location in said first computer, wherein said second computer is in communication with said third computer;
said second computer accessing said first computer and analyzing said each of said plurality of cases in said storage location to generate corresponding identification values therefor;
said second computer storing corresponding identification values for said each of said plurality of cases in said storage location;
and
said second computer downloading said each of said plurality of cases along with corresponding identification values therefor from said storage location into said database in said second computer;
said second computer receiving one or more analysis criteria;
said second computer identifying one or more of said plurality of cases from said database whose identification values match with corresponding one or more analysis criteria;
and
said second computer applying a corresponding resolution indication to each of said one or more identified cases.

7 more elements

a second computer copying said each of said plurality of cases along with corresponding identification values therefor from said first computer into a database in said second computer, wherein said second computer is in communication with said first computer;
wherein said second computer copying said each of said plurality of cases includes:
said second computer instructing a third computer to send said each of said plurality of cases stored within a memory in said third computer to a storage location in said first computer, wherein said second computer is in communication with said third computer;
said second computer accessing said first computer and analyzing said each of said plurality of cases in said storage location to generate corresponding identification values therefor;
said second computer storing corresponding identification values for said each of said plurality of cases in said storage location;
and
said second computer downloading said each of said plurality of cases along with corresponding identification values therefor from said storage location into said database in said second computer;
said second computer receiving one or more analysis criteria, wherein said second computer receiving said one or more analysis criteria includes said second computer allowing a user operating said second computer to input said one or more analysis criteria to said second computer;
said second computer identifying one or more of said plurality of cases from said database whose identification values match with corresponding one or more analysis criteria, wherein said second computer identifying one or more of said plurality of cases includes:
said second computer searching said database to find said one or more of said plurality of cases stored therein whose identification values match with corresponding one or more analysis criteria input by said user;
and
said second computer displaying summary information for each of said one or more of said plurality of cases on a monitor screen for said second computer, thereby informing said user about said one or more of said plurality of cases identified by said second computer;
and
said second computer applying a corresponding resolution indication to each of said one or more identified cases.

11 more elements

Dependencies are inferred from the claim text.

Facts

Application: 09/751,283Filed 29 Dec 2000
Published: US 2002/0129039 A112 Sep 2002
Granted: 24 Aug 2004
Term ends: Not estimatedThe source records don’t support an estimate.

Classification15 codes

H04M 15/70
Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless…:…
G06F 16/25
Of structured data, e.g. relational data: integrating or interfacing systems involving database management systems
G06Q 10/10
Administration; Management: office automation; Time management
H04M 15/04
Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless…: recording…