System and method for real-time, personalized, dynamic, interactive voice services for property-related information
AssigneeMicroStrategy Incorporated
InventorsJustin Langseth, Nicolas J. Orolin, Anurag Patnaik, Michael Zirngibl, Michael J. Saylor, Frederick Richards, III
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Abstract
A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services relating to subscriber property, including information derived from on-line analytical processing (OLAP) systems. More specifically, the invention relates to a system and method that enable personalized delivery of property-related information in real-time, via natural language voice communication with a voice-enabled terminal device.
Claims40
A method for providing interactive real-time transmissions of property information to a user, the method comprising:
- providing a plurality of property voice services that can output property information;
- enabling a user to subscribe to a combination of property voice services selected from the plurality of property voice services and establish a single personal profile to be associated with each of the subscribed property voice services;
- determining information based on at least one of the subscribed property voice services and the single personal profile;
- generating content related to property from the determined information;
- initiating a voice-enabled communication with the user that will be governed by an active voice page personalized for the user;
- communicating the property-related content to the user during the voice-enabled communication;
- enabling the user to provide input during the voice-enabled communication in response to the property-related content;
- and
- processing the user input.
A system for providing interactive real-time transmissions of property information to a user, comprising:
- means for providing a plurality of property voice services that can output property information;
- means for enabling a user to subscribe to a combination of property voice services selected from the plurality of property voice services and establish a single personal profile to be associated with each of the subscribed property voice services;
- means for determining information based on at least one of the subscribed property voice services and the single personal profile;
- means for generating content related to property from the determined information;
- means for initiating a voice-enabled communication with the user that will be governed by an active voice page personalized for the user;
- means for communicating the property-related content to the user during the voice-enabled communication;
- means for enabling the user to provide input during the voice-enabled communication in response to the property-related content;
- and
- means for processing the user input.
Dependencies are inferred from the claim text.