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AssigneeInternational Business Machines Corporation
InventorsYoichi Yoshida, Jun Kaneta, Koichi Takahashi
Estimating the term…
A technique for permitting collaboration and coordination between the content displayed in multiple web browsers, such as the browser for a customer and the browser for a company agent. An HTTP request is sent from a customer browser to a web server via a collaboration server. The web server then sends an HTTP message responding to this request to the customer web browser via the collaboration server. At this time, the collaboration server refers to stored information, such as past history information and customer purchasing records. When the HTTP message includes data which corresponds to a predetermined condition relative to the stored information, the collaboration server embeds a program for displaying predetermined information in the HTTP message. The modified HTTP message is then sent to one of a customer browser or the browser of a collaborating agent collaborating with the customer or both, and the embedded program is executed and predetermined information is displayed. Preferably, the embedded command is in the form of a JavaScript program which is executed by the web browser, which causes the embedded information to be displayed in a separate window.
An information processing method in an information processing system having a collaboration server which supports collaboration between a first browser loaded on a fifrst computer and a second browser loaded on a second computer, the collaboration server, first computer and second computer being operatively connected by a network, said method comprising the steps of:
An information processing method in an information processing system having a support server which manages user attribute information corresponding to user specification information and supports collaboration between first and second computers loaded with browsers and connected to a content server, the support server, first computer and second computer being connected by a network, said method comprising the steps of:
In a networked computing environment, an information processing method in an information processing system having a support server which manages user attribute information corresponding to user specification information and supports an information terminal connected to a content server and loaded with a client program, said method comprising the steps of:
An information terminal support server which manages user attribute information corresponding to user specification information and supports collaboration between first and second information terminals loaded with browsers and connected to a content server, the information terminal support server, content server, first information terminal and second information terminal being connected via a network, said information terminal support server comprising:
Computer readable code for use in an information processing system having a collaboration server which supports collaboration between a first browser loaded on a first information terminal and a second browser loaded on a second information terminal, the collaboration server, first information terminal and second information terminal being connected by a network, said computer readable code comprising:
Computer readable code for use in an information processing system having an information terminal support server which manages user attribute information corresponding to user specification information and supports collaboration between first and second information terminals loaded with browsers and connected to a content server the information terminal support server, first information terminal, second information terminal and content server being connected by a network, said computer readable code comprising:
Computer readable code for use in an information processing system having an information terminal support server which manages user attribute information corresponding to user specification information and supports an information terminal connected to a content server and loaded with a client program, said code comprising:
Dependencies are inferred from the claim text.