System and method for purging a call list
AssigneeConcerto Software, Inc.
InventorSaima Khan
Life of this patent
Estimating the term…
Abstract
A call list update processing system including a call list controller, responsive to a source of call records, a predictive dialer, and a call list update processing system. The call list update processing system including a call list update processor, said processor including a call list update file. The call record update data including an updated call record that corresponds to a call record in the call list and a comparator. The source of call records includes a host processor and the call list update processor includes a host update file, for storing call records update data received by an agent during a telephone call with a third party until said call record update data is transmitted to said host processor by said call list update processor.
Claims12
A call list update processing system comprising:
- a call list controller, responsive to a source of call records, each call record including at least one telephone number to be called, for establishing and storing at least one call list, each call list including a plurality of call records;
- a predictive dialer, responsive to said call list controller, for dialing at least one telephone number included in each call record of said at least one call list;
- and
- a call list update processing system for updating said at least one call list, said call list update processing system comprising a call list update processor, said processor including a call list update file for storing call record update data received from said source of call records and a comparator for comparing data stored in said plurality of call records with said call record update data and for updating said at least one call list to reflect the received call record update data, said updating reducing the number of call records in the at least one call list to reflect the received call record update data.
A predictive dialing system comprising:
- a call list controller, responsive to a source of call records, each call record including at least one telephone number to be called, for establishing and storing at least one call list, each said call list including a plurality of call records;
- a flow controller, for controlling the flow of call records to a predictive dialer and for controlling the flow of multiple call lists with respect to each other;
- and
- a call list update processing system, for communicating with said source of call records, for downloading call record update data from said source of call records, for comparing said call record update data with said call records stored in said at least one call list and for updating affected call records with said call record update data, and wherein the number of call records is reduced when the call records are updated.
A method for updating at least one call list established from a plurality of call records received from a source of call records, said method comprising the acts of:
- establishing communications between said source of call records and a management center controlling a predictive dialer, said management center including at least a list controller and a call list update processor;
- downloading call record update data from said source of call records and storing said call record update data in a call list update file;
- comparing said call record update data with said call records maintained in said at least one call record list;
- and
- updating said at least one call list to reflect said call record update data, wherein said act of updating reduces the number of call records in the at least one call list to reflect the received call record update data.
Dependencies are inferred from the claim text.