System and method for supporting multiple call centers

An emergency services communication method, comprising the steps of:

• providing a plurality of remote terminals;
• providing a central data manager;
• receiving, at said central data manager, incoming calls, wherein each of said incoming calls is associated with an Automatic Number Information and Automatic Location Information data packet identifying a communication device from which said incoming call originated;
• selecting one of the remote terminals based on the Automatic Number Information and Automatic Location Information data associated with said incoming call;
• routing said incoming call from the central data manager to the selected remote terminal over a wide are network thereby enabling an emergency service operator at the selected remote terminal to dispatch emergency service personnel in response to the one incoming call
• wherein said central data manager is located in a centralized secure facility with on-site server capability for analyzing and recording said data for each of said incoming calls;
• and
• wherein said centralized secure facility serves a plurality of Public Safety Answering Points, each of which comprise multiple individual members of said plurality of remote terminals.

A method for handling incoming emergency services calls having both voice and data signals associated with said calls, the method comprising the steps of:

• presenting an incoming emergency call from a remote caller to a central data manager;
• accessing data associated with said incoming call;
• selecting a call center for said incoming call depending on said data associated with said incoming call delivered by digital circuits via voice over IP to said call center;
• and
• routing the incoming call from said central data manager to said selected call center thereby enabling an emergency service operator at said selected call center to dispatch emergency service personnel in response to said incoming call;
• wherein said central data manager is located in a centralized secure facility with on-site server capability for analyzing and recording said data for each of said incoming calls;
• and
• wherein said centralized secure facility serves a plurality of Public Safety Answering Points, each of which comprise multiple individual members of said plurality of remote terminals.