User specified hold recall treatment
AssigneeSiemens Information and Communication Networks, Inc.
InventorsDennis L. Kucmerowski, David A. Vander Meiden, Richard Frank
Life of this patent
Estimating the term…
Abstract
A telecommunications server (12) includes a timed recall request unit (202) coupled to a timer (200). The timed recall request unit (202) interfaces to the call park service (100) and/or the call hold service (101). When a request for a call park or call hold is made, the user is given the option of electing timed recall or no recall. If a timed recall is desired, the timed recall request unit (202) is accessed to permit the user to either accept a default length of time or to input a desired length of time. If the user manually retrieves the held or parked call prior to expiration of the timer, the timer (200) is reset.
Claims21
A telecommunications server, comprising:
- first means for holding calls;
- user-specified means for receiving from any of a plurality of parties to a call a length of time during which said calls are to be held.
A telecommunications server, comprising:
- a call park control unit for parking calls;
- a call hold control unit for holding calls;
- and
- a timed recall unit for recalling parked calls and held calls based on a user input duration of parking or holding, said user input being received from a telephone device of first or second parties to a call.
A method for operating a telecommunications service between at least first and second users, comprising:
- selecting, on a first or second user telephone, a function for holding calls, an input associated with said selecting being received at a telecommunications server;
- and
- selecting on said first or second user telephone a duration of time that said calls are to be held, said selecting a duration comprising a user selecting said duration when a call is held, an input associated with said selecting a duration being received at said telecommunications server.
A telecommunications server, comprising:
- a call hold unit including a hold request unit for receiving requests from a plurality of parties to a call for a call hold function and a retrieval request unit for receiving requests to retrieve held calls;
- a call park unit including a call park request unit for receiving from a plurality of parties to a call requests to park calls, a call establishment unit for connecting a parked call to a park destination, and a call park retrieval request unit for receiving requests to retrieve parked calls;
- and
- a user specified hold recall unit, including a timer for timing a held or parked call and a timed recall request unit for setting a length of time a call is parked or held;
- wherein said requests and said length of time are adapted to be received from a telephone device of at least one of said plurality of parties to a call being handled via said telecommunications server.
A telecommunications system, comprising:
- a plurality of communication devices;
- and
- one or more telecommunications servers, at least one of said one or more telecommunications servers including a timed recall request unit, wherein said timed recall request unit is configured to permit said plurality of communication devices to set a length of time a call with another of said plurality of communication devices is to be held.
Dependencies are inferred from the claim text.