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AssigneeCisco Technology, Inc.
InventorsJeffrey Russell Michel, Thomas Bryant Sealey, II
Estimating the term…
A bulk call generator is configured for measuring the response time of a telephony-based interactive response system by detecting the presence of prescribed signaling messages and in-band prompts, where the in-band prompts include tones (such as DTMF tones) recognizable by the bulk call generator. In particular, the tones enable the bulk call generator to uniquely identify a corresponding message, for example a test greeting generated by the telephony-based interactive response system, or a test message retrieved for playback by the telephony-based interactive response system. Hence, the bulk call generator can measure the response time across all channels of a telephony-based interactive response system in an economic and scalable manner, for verification that prescribed prompts and/or messages are played by the telephony-based interactive response system.
A method in a bulk call generator of measuring a response time of a telephony-based interactive response system, the method comprising:
A test system comprising:
A telephony-based interactive response system comprising:
A bulk call generator comprising:
A computer readable medium having stored thereon sequences of instructions for measuring a response time of a telephony-based interactive response system by a bulk call generator, the sequences of instructions including instructions for performing the steps of:
Dependencies are inferred from the claim text.